Bradley DeBono

Overview: Report to the CEO, responsible for the business development function with a focus on Business to Business (B2B) relations. Managed extensive corporate client relationships, developing and maintaining strategic transport solutions to meet customer expectations professionally and promptly. Key Responsibilities: Acted as the main contact for new business, formulating and executing transportation solutions. Built and maintained strong client relationships to ensure revenue generation and long-term account success. Led sales efforts through direct channels, achieving sales targets and KPIs. Managed client accounts and provided necessary support. Developed customised transportation solutions through collaboration with internal departments. Conducted regular account reviews to ensure client satisfaction. Monitored business account performance daily and took action as needed. Informed the Chief Marketing and Business Development Officer of emerging opportunities within client operations. Communicated new company services to account holders. Collected market intelligence and customer feedback for service improvements. Attended client meetings to enhance relationships with existing accounts. Escalated and resolved client concerns. Monitored performance against service level agreements and flagged potential issues. Coordinated with internal departments to fulfil client needs effectively.

Key Responsibilities: Communication & Customer Support: Handled complaints, escalated calls, and complex queries, ensuring resolution at first contact whenever possible. Responded to customer emails, live chat, social media messages, and face-to-face queries at eCabs head office. Workload & Team Management: Assisted the Manager in real-time workload management of the Contact Centre, supporting less experienced staff and promoting teamwork and enthusiasm. Escalated areas of concern during shifts and communicated effectively while managing shifts. Training & Development: Provided necessary training for new contact centre representatives, promoting quality excellence and customer satisfaction. Identified and escalated issues to the manager, contributing to the ongoing development and improvement of eCabs’ customer experience. Client Support & Relationship Management: Offered excellent support to key companies/customers. Built and maintained strong customer relations, efficiently processing bookings through the CRM and supporting company accounts with their bookings and queries. Sales & Upselling: Identified opportunities to provide product information and upsell where possible. Contributed to the successful achievement of customer service KPIs, individual productivity, and customer service targets. Initiative & Problem-Solving: Took initiative in notifying management of trends or issues in customer queries. Followed up on customer queries as necessary.

1. Answer incoming calls, resolving queries at first point of contact whenever possible. 2. Respond to customer emails and social media messages. 3. Attend to face-to-face customer queries at eCabs head office. 4. Support internal departments with bookings and queries. 5. Build and develop strong customer relations, and accurately and efficiently place customer bookings through eCabs CRM. 6. Upsell where possible, by identifying opportunities to provide product information to customers. 7. Identify and escalate issues to Team Leaders, contributing to the ongoing development and improve ment of the eCabs customer experience. 8. Take initiative and notify management of any trends or issues in customer queries. 9. Contribute towards the successful achievement of customer service KPIs, as well as own individual productivity and customer service targets.

- TV Production - Short Film Production - Documentary Production - Music Video Production - Social Media Content - Advertisements - Events Photography - Photoshoots

Responsible for: COVID 111 Helpline & COVID Government Vouchers Helpline & COVID Vaccine 145 Helpline About You: • One must be fluent in Maltese and English, spoken and written in order to handle calls and emails in both languages • Good communication, writing and listening skills are particularly important in this role • A can-do attitude and the ability to work on your own initiative with limited supervision • Computer literate, preferably in possession of an ECDL certificate Key Tasks: • Answer incoming calls and respond to customer’s emails • Management and resolve customer complaints • Research required information using available resources • Research, identify and resolve customer complaints using applicable software • Process orders, forms, and application • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary

Responsibilities • Create an inspiring team environment with an open communication culture • Set clear team goals • Delegate tasks and set deadlines • Oversee day-to-day operation • Monitor team performance and report on metrics • Motivate team members • Discover training needs and provide coaching • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Encourage creativity and risk-taking • Suggest and organize team building activities Requirements • In-depth knowledge of performance metrics • Good PC skills, especially MS Excel • Excellent communication and leadership skills • Organizational and time-management skills • Decision-making skills

This degree programme is intended to give learners the opportunity to work hands-on in creative environments and produce audio-visual content for both artistic and commercial practices. The course emphasizes content generation for the creative media and entertainment industries. Learners will be initially introduced to key technical, conceptual, and critical aspects of media production. They will learn about the overarching principles and practices that underpin a professional creative media production. This course will give young professionals all the necessary tools and techniques to develop ideas for screen-based content. Learners will then be introduced to four main disciplines: Film; Documentary; TV and Digital Video, and then choose one discipline to specialise in it. This course will give young professionals the opportunity to produce a fully fletched creative media production in one of the chosen disciplines.