brad swanzy

escalation engineer

About

IT Project Manager/System Administrator and Military Veteran with 6 years of proven experience in Information Technology in Insurance and Banking industry as a Project Coordinator. Accomplished measurable results while leading cross-functional teams of 5 to 10 in a dynamic, fast-paced environment. Possess a comprehensive background in Project Management and IT Operations derived from overseeing helpdesk inquiries and projects for 220 end users. Managed risk upon multiple lines to protect assets, property, and equipment valued over $500K while meeting the expectations of senior leadership. Possess extensive knowledge in Cisco Routing and Switching, program management, network security, and logistics. Recipient of multiple awards for outstanding performance and professionalism. Career supported by 10 years of experience in Information Technology Service delivery and multiple IT certifications.

Country

united states

City

dahlonega

Industry

information technology and services

Skill

networking, network installation, information technology, comptia network+ certified, network design, network administration, computer hardware, help desk support, microsoft exchange, routers, network security, switches, cabling, technical support, antivirus, operating systems, troubleshooting, servers, system deployment, virtualization, cisco ios, cisco routers, server administration, citrix, it operations, microsoft office, active directory, customer service, citrix xendesktop, information technology training, wireless networking, software installation, printers, remote desktop, windows, laptops, spyware, hardware, dhcp, cable management, laser printers, dns, cat5, network, vlsm, subnetting, windows 7, computer repair, norton ghost, dell computers, hardware support, router configuration, windows xp pro, virtual desktop infrastructure, project management, it management, business continuity, end user c, end user computing, vdi, vmware, vmware horizon view

Experience

escalation engineer

citrix

2020-5 - Present · 6 yrs 5 mos

consultant

swanzy services

2017-7 - Present · 9 yrs 3 mos

vdi engineer

priority payment systems

2018-6 - 2019-7 · 1 yr 2 mos

flex technician

vital network services

2013-4 - 2013-6 · 3 mos

it technician

onforce

2007-9 - 2013-6 · 5 yrs 10 mos

motor transport and administrator clerk

united states marine corps

2001-7 - 2007-7 · 6 yrs 1 mo

senior engineer

centrinet technologies

2019-7 - Present · 7 yrs 3 mos

network technician

tnt computers

2011-8 - 2013-6 · 1 yr 11 mos

Analyze computer and network-related problems reported by end-users, diagnose the most effective method to resolve the problem and implement a solution; install, maintain, and troubleshoot Local Area Network (LAN), Wide Area Network (WAN), data communications, microcomputers and all peripheral equipment.