brad koronczok

* Executive on-site support * First level of contact for end users * Taking phone calls and trouble tickets in a Help Desk Tier III capacity and on-call support * Remote desktop support for 750+ clients * Guide and train newly hired staff in all aspects of IT * Stage and deploy HP and Dell workstations * Hardware break/fix of desktop, laptops and peripherals * Polycom Video Conferencing Management * Skype for Business/Microsoft Lync and Polycom phone system setup and deployment * Network monitoring and support. AT&T liaison to monitor and maintain MPLS network * Improved system security through setup and ongoing maintenance of ESET * Data Backup and Recovery using Veritas & Symantec Backup Exec. * SCCM Systems Imaging * Helped develop and maintain the IT knowledgebase

* Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. * Experience with Server 2003/2008, Exchange 2007, as well as changes in Active Directory user groups and group policies. * Provision and maintain IBM and HP server hardware * Monitor and Administer Symantec Endpoint Protection Server * Exposed to networking hardware such as Juniper SSL VPN’s, Cisco Switches and Riverbed WAN acceleration devices * Supported end user use of Cisco Call Manager phone system and Polycom video and audio equipment * Provided new user technology and security awareness training * Provided executive support to company principals and officers * Utilized help desk ticketing system to prioritize and resolve user issues and participated on on-call support rotation * Comfortable working in Office, Datacenter and Co-location environments * Assist Director of Global IT with implementation of policy and systems

* Process Server and Records development for trail * Assigned employee scheduling and maintained daily operations. * Videographer, Editing and Courtroom Playback

* Windows 10 and Office 2016 migration project Anadarko Petroleum Corporation. * Employee training and support.