Božidar Jeremić

Account Manager | Inside Service Sales - International, Hospitality Enterprise - Serving as the primary point of contact for a diverse portfolio of enterprise hospitality clients, ensuring client satisfaction and driving sales growth. - Effectively managing client relationships, utilizing a consultative approach to identify upselling opportunities and secure recurring revenue through renewals. - Managing cross-functional team collaboration including Development, Professional Services, Technical Support, Customer Success, Procurement, and Fulfillment to ensure seamless coordination and deliver exceptional client outcomes. - Skillfully employing inside sales strategies to drive new business development and achieve sales targets. - Consistently contributing to process improvement initiatives, enhancing operational efficiency and overall team performance. - Two time CPC Presidents Club member.

As President of Mercedes Klub Srbija, I lead a dedicated community of automotive enthusiasts focused on celebrating the legacy and innovation of Mercedes-Benz. My role involves strategic leadership, event planning, community engagement, and overseeing our digital presence to promote the club's mission and strengthen our visibility. Key Responsibilities & Achievements: - Leadership & Management: Oversee the club's executive team, ensuring effective coordination of projects and club initiatives. - Event Organization: Plan and execute regular events including weekly gatherings, monthly meetups, and large-scale annual tours, fostering camaraderie and expanding member participation. - Community Building: Cultivate strong relationships with members, partners, and sponsors, enhancing collaboration and support for the club's activities. - Social Media Management: Develop and manage the club's social media strategy, creating engaging content, overseeing posts, and driving interaction across platforms to grow our online community. - Brand Representation: Serve as the club's ambassador at regional and international automotive events, promoting the values and spirit of Mercedes-Benz. - Strategic Development: Implement new initiatives aimed at member growth and engagement, positioning the club as a leading automotive organization in the region. - Educational Outreach: Organize workshops and seminars to share knowledge about automotive care, history, and the future of the Mercedes-Benz brand. Under my leadership, Mercedes Klub Srbija has grown into a vibrant community that not only cherishes classic and modern Mercedes models but also builds lasting connections among members who share a passion for quality engineering and luxury, both in-person and online.

DevOps and QA Specialist | Professional Services Banking - Spearheaded critical tasks related to production services for ING Bank and Finanz Informatik, demonstrating expertise in DevOps and QA. - Managed diverse responsibilities, including reporting, promotion creations, bug handling, and software rollout, ensuring seamless operations and high-quality deliverables. - Traveled to customer sites to conduct on-site software and hardware quality assurance, performing black box, burn-in, and load tests to ensure optimal performance. - Developed comprehensive documents and manuals for on-site technicians, facilitating smooth implementation and maintenance processes. - Conducted ATM trace analysis, effectively operating Tableau reporting and utilizing Jira ticketing to ensure efficient issue resolution and process tracking.

Real Time Communication - Video Specialist | BMW Group Team - Played a pivotal role in supporting and maintaining the global Video Conferencing network of BMW Group, encompassing BMW, M Performance, Mini, and Rolls Royce brands, comprising over 800 Tandberg and Cisco Videoconferencing endpoints, infrastructure devices, and servers. - Collaborated closely with stakeholders to provide expert consultation and successfully implement network and device changes, ensuring seamless operations and optimal performance. - Demonstrated problem-solving prowess by swiftly identifying and resolving network-related issues, guaranteeing uninterrupted video communication experiences. - Maintained network security measures to safeguard confidential information and mitigate potential risks. - Established and maintained connection bridges between the Video Conferencing network and MS Lync, Skype for Business, and Microsoft Surface HUBs, enabling seamless integration and enhanced collaboration capabilities.

IT Support Engineer | BMW Group Team - Served as a dedicated Remote Customer Engineer for BMW Group, delivering efficient IT support services and resolving software-related customer issues. - Utilized expertise in Microsoft SCCM (System Center Configuration Manager) to diagnose and troubleshoot software problems, ensuring swift and effective resolutions. - Demonstrated exceptional customer service skills, providing timely and accurate technical assistance to BMW Group's internal users. - Collaborated with cross-functional teams to escalate complex issues and coordinate resolutions, maintaining a high level of customer satisfaction. - Stayed up-to-date with the latest industry trends and technologies, continually expanding knowledge to enhance support capabilities and optimize workflows.

responsible for packaging development and logistics execution for glass elements

Quality assurance & Quality management

IT support and administration

GUI development