keni bowser

Provided administrative support to the Office Manager of the Taxpayer Service unit of the Revenue Administration Division for the Comptroller of MD. Answered and distributed phone calls received for both the Telephone and Correspondence Unit. Gathered pertinent information for Taxpayer Service personnel for account research purposes. Composed and typed letters, reports and miscellaneous items for the managers, revenue examiners, specialists and administrators within the section. Distributed mail directed to the unit. Reviewed and delivered faxes and inner office communications to Taxpayer Service personnel and to other sections within the division. Ordered and controlled inventory of all supplies used in the unit.

Provided administrative support to the investigative unit of the Maryland Home Improvement Commission Resolved telephone and face to face complaints and claims placed by homeowners against contractors Entered correspondence and other forms related to consumer complaints and prepared for delivery to the assigned investigators. Responded to inquiries from homeowners, contractors, and the general public regarding license testing procedures, and general licensing information.

* Handled a wide range of administrative and executive support related tasks while working independently with little or no supervision * Assisted with coordinating the President/CEO, Board of Directors, and Committee Members schedules and updated the Board calendar accordingly * Provided assistance and interacted with others from the administrative team * Arranged all travel logistics and prepared itineraries for the President/CEO, Board of Directors and Committee Members under deadlines * Assisted in the coordination of the semiannual planning conferences * Drafted, prepared, distributed and followed-up with various correspondence * Prepared expense reports * Recorded and transcribed meeting minutes for various committees * Maintained a high level of confidentiality while handling various discrete matters pertaining to the Credit Union

* Provided clerical support to the Centralized Mail Unit * Duties included sorting mail, prescreening and obtaining missing documents * Prepared and formatted correspondence and reports * Communicated with policy holders and attorneys for document verification * Administered data entry assignments and met daily deadlines

Accurately prepare manifest and mileage forms that are to be turned in to Board of Education. Document any corrections to assigned bus runs/rosters. Complete banking transactions per the request of management. Perform daily pre-trip inspections of the school bus prior to morning run. Safely transport elementary, middle and high school students to their designated schools each morning and back home each afternoon within an established time frame. Instruct students on safety procedures and conduct emergency evacuation drills as required. Calmly handle exuberant behavior of students and administer disciplinary procedures in compliance with policies. Establish favorable working relationships with other drivers, maintenance personnel, teachers, principals and school administrative staff. Demonstrate knowledge of state and local traffic laws.

Activities and Societies: Gospel choir, drama societies dinner theater productions, Zeta Phi Beta Sorority Incorporated