bounty mody

* Communicate via phone, email and chat with internal and external users requiring assistance or information. * Interpret client's needs and utilize appropriate software solutions and personal knowledge to identify possible resolutions. * Remote control desktops in order to resolve technical issues * Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates and clients.

* Maintain and administer computer networks, and related computing environments including computer hardware, system software, applications software. * Perform data backups and disaster recovery options * Plan, coordinate, and implement network security measures to protect data, software, and hardware

* Promoted from Internet Service Representative to Technical Specialist within 1-year of employment * Provided level II assistance to internal and external workgroups and served as a backup trainer. * Served as backup support for Supervisors in their ability to perform operational duties in their absence.

* Work as a Help Desk/Service Desk Agent taking phone calls, answering emails, making tickets and resolving technical support issues. * Desktop imaging and other duties as assigned. * Keeps clients updated on status of problem resolutions for all tickets. * Identifies technology based problems and their root causes, and takes responsibility for timely resolution, troubleshooting and repair using proven tools, resources and a variety of processes. * Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets * Create new accounts in Active Directory for new hires * Troubleshoot wireless and LAN connectivity for all offices

* Tier 2 & 3 Support * Work directly with staff to troubleshoot issues with PCs, laptops, and printers * Support and troubleshoot software related issues such as Windows, Microsoft office, Outlook, OSX * Maintain and resolve issues on LAN/WAN, Voip phones, Biometrics * Manage and maintain local print servers * Support Apple products such as iphones, ipad, macbook * Support/troubleshoot AV equipment such as Creston, Cisco, Polycom, Soundpath * Participated in Windows XP to Windows 7 migration * Setting up video conference equipment like microphones, projectors, digital displays, and other * technical equipment * Troubleshoot Cisco anyconnect vpn issues and manage accounts * Wipe, image and build Windows 7 machines * Troubleshoot a wide range of issues in our corporate environment * Analyzing user support statistics/data and recommending appropriate measures * Following procedures/checklists and updating support documentation * Completed computer refresh project for 400+ users * Asset Management * Citrix