Gabriela Borjas

- Supports the company’s talent acquisition efforts by coordinating recruitment logistics, maintaining candidate data, and ensuring a smooth candidate experience from sourcing through interview scheduling and follow-up. - Coordinate the end-to-end recruitment process — including job postings, interview scheduling, and candidate communications. - Maintain and update the Applicant Tracking System (ATS) and candidate databases with accurate information. - Support the preparation and distribution of job descriptions, interview materials, and recruitment content. - Communicate professionally and promptly with candidates throughout the hiring process. - Assist with candidate screening support (e.g., initial outreach / pre-qualification) as needed. - Prepare candidate evaluations and support hiring decision documentation. - Stay informed on recruiting trends and best practices to help improve processes.

I specialize in guiding professionals and organizations through every stage of the employment journey — from career development to strategic workforce solutions. My role bridges career coaching and business strategy, ensuring candidates find fulfilling opportunities while employers secure top-tier talent. Key areas of expertise include: - Career Coaching & Advisory – Providing personalized guidance on career transitions, interview preparation, and professional branding. - Talent Acquisition Strategy – Partnering with hiring teams to design efficient, candidate-centered recruitment processes. - Employer Partnerships – Building strong relationships with employers to align talent pipelines with business goals. - Labor Market Insights – Leveraging data to identify trends, anticipate hiring needs, and inform recruitment strategies. - Program Development – Leading initiatives that improve job placement rates, retention, and overall workforce engagement.

Managed full-cycle recruitment for high-demand 1099 contractor positions including Computer Repair Specialists, Home Automation Technicians, Data Recovery Specialists, WiFi Network Installers, and Outdoor TV Mounting Installers. Led sourcing, screening, selection, and onboarding processes while ensuring alignment with operational needs and service quality standards. Handled a high-volume recruitment workflow averaging 40+ hires per month, utilizing strategic sourcing methods, candidate qualification frameworks, and efficient onboarding coordination.

Directed recruitment strategy for high-volume seasonal campaigns, overseeing the sourcing and onboarding of customer service professionals across LATAM. Partnered with senior leadership to align hiring strategies with operational and client goals. Key Achievements: - Delivered 1,200+ hires per quarter with a 98% hiring success rate across telecommunications and tech clients. - Launched three large-scale programs within 3 weeks, meeting ramp deadlines and SLAs. - Expanded regional partnerships and outreach programs, improving candidate pipeline diversity by 25%. - Developed workforce planning models and analytics dashboards for recruitment forecasting and performance tracking.

Led regional talent acquisition strategies across Central America, delivering scalable and data-driven hiring solutions for sales, customer experience, and technical support programs. Oversaw recruitment operations focused on quality, speed, and inclusion across multiple markets. Key Achievements: - Increased headcount by 40% in Q1 2024, achieving rapid scaling across customer programs. - Reduced average time-to-hire from 72 hours to 4 hours through the implementation of new ATS workflows and performance dashboards. - Achieved 50% budget efficiency by aligning recruitment efforts with seasonal demand cycles. - Improved quality of hire from 34% to 68% within 90 days through targeted sourcing and calibration initiatives. - Launched the “Ability & Innovation Program” to promote inclusive hiring, resulting in a 5% increase in workforce participation from underrepresented groups. - Coached and developed a cross-regional TA team, enhancing recruiter performance and engagement.

Demonstrated exceptional performance by implementing sourcing and recruitment strategies, resulting in a phenomenal growth rate of 40% in headcount in Q1'2024, along with a 50% of budget efficiency.

Oversaw large-scale recruitment campaigns across multiple BPO clients, driving high-volume hiring while optimizing process efficiency and candidate experience. Key Achievements: - Managed hiring ramps of 100–600 positions in under 4 months for bilingual support roles. - Improved recruiter productivity by 30% through real-time KPIs monitoring and workflow redesign. - Partnered with global teams to refine client onboarding and calibration sessions, achieving 95% SLA compliance.

Drove the talent acquisition team to remarkable achievements and ramps of new clients with massive hiring campaigns of 100 to 600 HC demand in 4 months for english and spanish proficiency profiles.

Recruitment Manager Tier 1 - Supported talent acquisition full cycle process, by levering hiring strategies according to the seasonalities. - Review budget and financial outcomes for the cost per hire. - Led the recruitment call center team, review call flow protocols, enhance sourcing and contact strategies. - Implemented new ATS and HR Backoffice sofwares such as: Harver, Vocalcom, Sparkhire and others.

Handle the recruitment process for sales and customer service clients. Work with hiring deadlines, upload candidate information on the system. Inbound and outbound call flow. Create recruiting reports and handle Facebook and text hiring applications.

Recruitment call center team supervision, validate the open positions marketing, ensure the contact of all candidate, do the recruitment productivity reports, assist the team in all the administrative activities from coaching to vacations agreements. Supervise the HR back office daily duties, validate the new hires information, check the FMLA or LOA employee requests and the disciplinary process. Coordinate the team's daily task and timelines. Report to managers the employees needs and warnings status.

Recruitment Project Specialist: - Responsible of the sourcing, training and internship employment program from USAID at DIUNSA. Supported 2 cities and 3 sites across the Northern of Honduras. - Enhanced training/ onboarding strategies for +50 trainees weekly. - Payroll support for the internship members. - Enhance 1:1 Sessions with interns to review their KPIS and development plans.

Degree in Psychology with experience in clinical, social and organizations specializations