Boon Hak Ng

→ Led technical proposal development for RFQs, delivering precise cost estimations, realistic project timelines, and strategic alternatives—resulting in a 20% increase in successful bid conversions. → Translated complex business needs into customized IT solutions and services, enhancing operational efficiency and aligning technology with strategic objectives. → Developed and presented executive-level project dashboards and progress reports, ensuring stakeholder alignment and timely decision-making across cross-functional teams. → Resolved client technical queries with data-driven recommendations, increasing customer satisfaction and reducing resolution time by 30%. → Redesigned interdepartmental reporting workflows, eliminating redundancies and improving data accuracy—cutting reporting cycle time by 25%. → Managed third-party vendors to uphold service level agreements (SLAs) and ensure the consistent delivery of high-quality IT products and services. → Collaborated with finance and procurement to align vendor contracts with budgetary goals, achieving cost savings without compromising quality. Notable Achievements: Led cross-functional digital transformation initiative across Business Solutions and Sales departments by automating sales contract expiry notifications. → Achieved 90% reduction in administrative workload, delivering an estimated annual labor cost savings of RM80,000 through intelligent workflow automation. Architected and deployed an integrated asset tracking system for Service Delivery and Project Management teams. → Enabled real-time visibility and asset optimization, resulting in over 30% reduction in project-related costs and improved operational agility.

→ Acted as the primary technical liaison with customer IT teams during project initiation to define network architecture, proxy configurations, and firewall requirements, ensuring compliance with enterprise IT security and infrastructure standards. → Delivered critical application support during system outages, including on-site diagnostics and resolution to minimize business disruption and restore operations rapidly. → Managed end-to-end solution delivery lifecycle, coordinating internal technical teams, third-party vendors, and client stakeholders to align expectations, ensure timely milestones, and achieve seamless handover to operations and production teams. Notable Achievements: → Led full-cycle deployment of enterprise-grade server applications across multiple customer data centers, maintaining rigorous adherence to security protocols and ensuring seamless, secure implementation. → Consistently delivered projects on time and within budget, aligning technical execution with customer objectives—resulting in enhanced system reliability and smooth post-implementation transitions. → Recognized for bridging technical and business priorities, improving cross-team collaboration and fostering high stakeholder satisfaction throughout the solution delivery process.

→ Directed enterprise-wide IT strategy, driving infrastructure enhancements and aligning technology initiatives with evolving business goals. → Adapted project plans and resource allocation in response to dynamic staffing and operational requirements, ensuring consistent delivery under changing conditions. → Maintained strategic communication with executives and clients, providing regular updates on key deliverables, timelines, and risks to ensure transparency and alignment. → Oversaw disaster recovery planning and annual client audits, ensuring robust system backups, data integrity, and continuous compliance with IT governance standards. Notable Achievements: Delivered a major IT project ahead of schedule, exceeding expectations in execution and timeline management. → Achieved project cost reduction of 20% (approx. RM60,000) through proactive risk mitigation, scope optimization, and vendor negotiations. Recognized for implementing resilient IT practices that enhanced operational continuity and audit readiness across the organization.

→ Collaborated closely with business analysts, developers, and technical teams to deliver new system functionalities that aligned with evolving business needs. → Transformed customer requirements into clear, structured technical specifications, enabling seamless communication between business users and development teams. → Led end-to-end application testing efforts, including functional validation and User Acceptance Testing (UAT) coordination to ensure systems met business and quality expectations. Key Achievements: → Played a key role in launching multiple application enhancements, improving system usability and process efficiency for end users. → Strengthened the bridge between business and IT by championing a collaborative approach to requirement gathering, validation, and implementation.

→ Analyzed customer requirement specifications to design high-level application architecture, ensuring scalability, security, and alignment with business objectives. → Led end-to-end development processes, including database design, process flow mapping, bug fixing, test script execution, and coordination of User Acceptance Testing (UAT) to ensure successful go-live deployments. → Executed rigorous quality assurance through test automation tools and structured test case development, improving application reliability and defect detection. → Authored comprehensive technical documentation, including application guides and standardized software development methodologies to support future upgrades and team knowledge transfer. → Created custom batch processing scripts for large-scale data imports and built tailored report templates to meet unique customer analytics needs. → Collaborated cross-functionally with analysts, testers, and developers to design and implement new system functionalities, accelerating feature rollout and enhancing user satisfaction. Key Achievements: → Spearheaded successful deployment of complex application modules, resulting in improved operational efficiency and reduced manual workload for end users. → Played a key role in enhancing development standards, reducing rework rates, and improving testing accuracy across project teams.