savanna bohlman

I lead a service team in providing client focused service and support for managed IT services.

I gather documentation and set up projects for the Engineering department. I update and maintain project databases and complete non-engineering projects such as site audit information compilation and verification of simple construction changes. I help maintain engineering licenses and required professional development hours for the Engineering department. I also manage the company's website via content management on Wordpress.

I trained clients on our web-portal tool, managed the company website and Salesforce.com database, and led market research and marketing efforts. I designed and implemented the client satisfaction survey that I distributed periodically, and I analyzed the collected responses and presented the findings throughout the company. I also worked closely with account managers, striving to improve clients' operations within HealthLink.

I worked closely with the company President and Director of Operations to help enforce QC-QA as well as created and maintained dashboards and reports used to measure growth in the company. I met with clients and discussed with them how to better format our information to fit their needs. Also, I prepared and sent out all analyses and reports to clients and maintained shared databases.

I assisted the CEO and CCO at their workplace and home: organization, party planning and set up, personal shopping, brainstorming and research for various events, developing and sending out press releases, updating event websites using ThinkHost, organization of event schedules, and various other tasks when needed.

I assisted in duties for Marketing and IT including analyzing marketing statistics via Excel, developing a ‘Claims trace’ matrix, brainstormed and presented ideas for various projects, invoiced monthly (company-wide) mobile phone bill, and general office help (i.e. mailings, prep. for trade shows, etc.) as needed.

I assisted in duties for Commercial Operations, Sales, Training, and Reimbursement departments: updated and revised CRM database, invoiced monthly phone bill, corresponded with sales representatives for monthly inventory, preparing materials for device training sessions, creating training certificates, and performing other administrative duties as needed.

I prepared and mailed invoices, designed master templates, maintained staff supplies & files, updated filing systems for periodicals, general office organization, and other needed projects such as research and data collection.