Boh Z.

• Lead quality assurance initiatives to improve service delivery and operational efficiency across APAC. • Collaborate with cross-functional teams and stakeholders to enhance customer experience and ensure SLA alignment. • Design and deliver training programs to upskill regional support teams.

• Managed customer service operations, ensuring resolution of escalations and high customer satisfaction. • Conducted staff training and developed strategies to improve service quality. • Partnered with marketing and operations on campaigns, events, and customer engagement initiatives.

• Oversaw customer service quality, achieving strong satisfaction and loyalty metrics. • Handled escalations, service recovery, and process improvements across teams. • Coordinated with internal departments to enhance efficiency and compliance.

• Supported wealth banking clients through tailored financial solutions and onboarding. • Partnered with Relationship Managers to resolve client issues and strengthen retention. • Ensured regulatory compliance and contributed to product campaigns.

• Managed loan applications and provided tailored financing solutions to clients. • Ensured compliance with credit, risk, and regulatory requirements. • Consistently achieved sales and service targets.

• Delivered financial product sales through prospecting, upselling, and referrals. • Built strong client relationships and ensured regulatory compliance. • Exceeded sales targets and contributed to branch campaigns.