bob pullen

* Assisting with the management of all Plusnet Business products and services, primarily value add services, including VoIP, hosting and web services. Market analysis and the development of business propositions to take to market. * Financial analysis of new propositions and the existing product portfolio. * Defining market requirements and building proposals for new product propositions. * Offering technical consultancy/guidance in the C2M process. * In life support of Plusnet's business product portfolio. * Supplier management, streamlining cost and improving/preserving business process and customer experience.

* Working with key internal stakeholders and external suppliers to bring new products to market and develop Plusnet's exiting portfolio. Management of in life products - primarily Broadband and access - but also focussing on Voice, CPE, TV and Value Add. Helping to streamline costs, improve processes and protect the customer experience. Ability to network and engage with industry are core to the role, as is a healthy technical acumen, telecoms experience and a natural ability to solve problems. * Assist in defining the roadmap for future Plusnet products. * Build cross-business relationships both within Plusnet and the wider BT Group. * Maintain supplier relationships. * In depth knowledge of the ISP industry and related technologies. * Help launch new products to market. * Ability to present ideas at a Senior level. * Subject matter expert. * Help manage P&L benefits by defining sensible business cases. * Represent the voice of the customer to the wider business.

Key liaison between Plusnet's Product Team and Plusnet's customers. Monitoring, evaluating and providing feedback to the business regarding external discussion about Plusnet on the Internet and across social media channels. Working alongside Plusnet's Digital Care and Product Development Teams to ensure current issues with our products are understood, customer satisfaction is high and issues are triaged correctly. Helping to provide a consistent presence in public discussion groups related to the products and services provided by Plusnet. This involves dealing with general customer issues or questions as well as providing updates regarding service developments and service issues. The role also involves providing core communication services to the rest of the business relating to product changes, scheduled maintenance and problem communications.