bob mcgrath

Extensive and varied background in the IT field, multiple leadership & management positions. Would welcome the opportunity to learn new skills but not afraid to resurrect & utilize old ones. Frequent travel not a requirement but would be embraced enthusiastically. Willing to relocate for the right opportunity.

Responsible for strategizing, developing and delivering the marketing message for Compuware’s suite of mainframe solutions.

Sales Support Manager of field technicians supporting Compuware’s Network Vantage product line. Developed an inherited team in the teens to a staff of 36 by recruiting, hiring and training individuals across the U.S. and Canada. Organized staff into regional teams reporting to team leads in order to best support a growing sales staff. Worked closely with the product development lab located in California to ensure product capabilities were properly communicated to sales and sales support staff and could be properly positioned to potential customers. Teamed with Product Sales Management to provide training to new sales staff. Participated in delivering new release training to both sales and sales support staff. Monitored and approved travel expenses, evaluated performance, personally delivered annual performance and salary reviews. Key liaison to the new product management team when the development lab was re-located from California to Detroit.

Sales Support Consultant for both Enterprise and Client Server software solutions. Personally led the technical efforts for some of the company’s largest client sales in the company’s enterprise software division. Worked with IT & Development Managers, DBA’s, System Programmers and Network Engineers in a trusted advisor role to clearly demonstrate how Compuware’s products reduced application risk, simplified delivery, and reduced cost. Worked on all aspects of the sales cycle qualification stages, RFP’s, demonstrations, materials to support sales, and ROI initiatives. This position required extensive travel, 30-50 trips per year.

I have completed the six month class room requirements of the Ross Medical School's Medical Insurance Billing and Office Administration (MIBOA) program with a 4.0 grade average. I have one week remaining on my Externship program and this week I will be taking the NHA CBCS certification exam; which I fully expect to pass. Time to get serious hunting for a job with a Health Care Organization or Insurance Company.

Worldwide Field Technical Support Director for multiple Compuware Mainframe Product Lines Managed teams of Sales Support Technicians who specialized in specific Compuware Product Solutions. These teams focused on solutions for IBM Enterprise environment. Depending on the product line, the field teams varied in size from 10-40. Responsibilities included monitoring staffing needs, interviewing potential recruits, evaluating performance, salary and compensation planning, coordinating ongoing technical training for worldwide resources, insuring consistent delivery and maintaining a high level of team identity and morale. This position required a familiarity with multiple technical software products and the target environment for those products. Responsibilities also included involvement with product strategies, planning and marketing. Recent initiatives included using VTAM activity recording to address data privacy and data security breach analysis.