Bob Hamilton

Taking the time to focus on my family and personal interests. Open to interesting volunteer opportunities or projects, especially those that focus on improving the environment.

Conducted 5-year campaign to identify global sourcing and process improvement opportunities, including enterprise-wide business assessments. Created and led the offshore solutions team across the healthcare insurance and services businesses. Built solution models and cost/benefit analysis for captive and vendor opportunities. Worked with a diverse group of senior stakeholders to build consensus and create a climate for decisive actions in a very fast-moving environment.

Led the North America BPO F&A mobilization team, This included leadership roles in sales, planning, implementing, and managing transition/transformation for new Outsourcing engagements. Responsibilities included management of sales campaign pipeline opportunities, offshore and near-shore service transfer, and overall program management of transition and transformation activities. Contributions include expertise in transition project scoping, planning, and costing, business operations management, business process analysis, service assessment & design and metrics management.

* Created and negotiated SOW for a $5 billion transformational business outsourcing contract for a major communications firm. * Implemented $500M plus global outsourcing IT Services contract for a major disc drive manufacturer. * Transformed Global Service Operations for a major provider of IT Storage Equipment. Conducted performance reviews in all branch operations. Reengineered service processes resulting in reduction of $20M of cost in the first year, while improving customer satisfaction metrics.

* Led Solution Design, Development, Implementation,Change Management, Transition, and Steady State Performance of multiple IT Outsourcing Engagements for Fortune 1000 clients based in the Northeastern U.S. * Negotiated favorable contract renewals at four largest clients. Mastered RFP response strategies; considered expert at crafting unique solutions minimizing competitors real or perceived advantages. * Managed team of 26 Program Directors and Managers, and 380 technical professionals. Reduced annual turnover from 40% to 16% in a one-year period through management development and a personally structured career path initiative. * Developed Contract and Statement of Work for the largest outsourcing engagement in South Africa.

* Responsible for profitable operation of various computer and electronic centers in the Eastern U.S.