bobby marino

* Founded a multimedia company, supporting the global, independent, music community. Run entirely by volunteers. * Possessing vast knowledge regarding new media and an entrepreneur mindset. * Featured on Blog talk Radio’s Entrepreneur show in 2010. * Shoot, edit and publish high quality video. * Created, implemented, and continuously improve the design of the company’s official website; * Develop and maintain positive networking & marketing.

* Founded a 24/7 Live broadcast internet radio station, supporting the global, independent, rock and metal music community. Run entirely by volunteers. * Possessing vast knowledge regarding new media and an entrepreneur mindset. Featured on Blog talk Radio’s Entrepreneur show in 2010. * Shoot, edit and publish high quality video. * Created, implemented, and continuously improve the design of the company’s official website; * Develop and maintain positive networking & marketing.

Provided leadership, vision and strategy for YWCA information technology processes, including hardware, software requirements, telecommunications, and security that propelled the YWCA forward making it more efficient and effective with its membership, volunteers and the community. Worked closely with all YWCA departments, understanding their goals and recommending IT, telecommunications, and security solutions that simplified and improved communicating, reporting, and assessment procedures. Purchased, built, upgraded, installed and maintained hardware and software (50+ computers, 20 local and network printers 1 Domain Controller, and an Exchange Server) Acted as a liaison and backup to the director or Communications, especially in the area of Web support and social media. Designed and developed a fully interactive responsive website consisting of 47 pages, intelligent forms, photo slider and galleries.

* Providing onsite and remote IT services, for application software systems, to municipalities in CT. * Customer Service * Remote Assistance * Server Maintenance * Database Management * Virtual Networking

* Directed the startup of one of Inc. 5000’s Top Environmental Services Companies by introducing training initiatives, & forging effective policies, procedures and reporting tools. * Grew the company 265% over 3 years by implementing innovative techniques and engineering interactive employee and customer resources. * Managed, trained and scheduled employees for a high volume call center by means of custom cloud based reports in both a traditional setting and a Result Only Work Environment. * Managed and improved customer relations developing quality control measures, using advanced spreadsheets and procedures resulting in 98% call handling. * Developed several web-based resource centers to promote self-help in both customers, and employees, resulting in an increase in efficiency in customer service, as well as a decrease in errors, in document completion.

Handled real estate related legal issues, including transfers of titles and deeds, construction, mortgage concerns, and zoning. Researched, filed, indexed and coded legal documents. Assisted in quality check and proper storage of documents. Provided attorneys and legal staff with requested information on a daily basis. Relied on experience and judgment to plan and accomplish goals. Performed a variety of tasks. A wide degree of creativity and latitude is expected. Reported to the top legal executives. Possessed knowledge of commonly-used concepts, practices, and procedures within a particular field. Relied on instructions and pre-established guidelines to perform the functions of the job.