Roberto Esperanza

Franchise Manager @ Waffle Time Inc.

About

An inspiring leader and structure problem-solver with advanced superordinate, team building and client service skills. expertise moving into roles and quickly creating positive changes to drive company and client success. Centered on coaching, developing and morale-building techniques to maximize worker engagement and performance. Encourages franchisees to propose an outlet-level sales strategy to maximize potential market and gain profit advantage. Delivery robust work ethic and wonderful structure skills to any setting. Excited to start new challenge with amazing team.

Country

Philippines

City

Pasig

Industry

Food & Beverages

Skill

Customer Service, Leadership, Training, Communication, Consumer Services, Problem Solving, Business

Experience

Franchise Manager

Waffle Time Inc.

2011-2 - Present · 15 yrs 7 mos

Philippines

• Manages Daily Franchise Nationwide concerns and operations • Screens, approves and trains aspiring franchisees. • Ensures compliance with Franchisors Operating Procedures by issuing Notices and Memoranda. • Addresses customer service issues. Handling company customer service email, Facebook and Messenger account. • Safekeeping and updating Nationwide Franchise Masterfile. Creating, revising and amending Franchise contracts.