Blesson Jacob

Product Manager & Technical Service Specialist

About

Biomedical Engineer with experience in both sales & technical service of medical equipments with specialisation in IVD (Beckman Coulter -Hematology, Werfen (IL)-Hemostatis, Critical care (blood gas analyzers), Clinical chemistry & Innova Diagnostics-Autoimmunity) , Shenzhen Mindray - Automation in Hematology , Clinical Chemistry, Immunology in Ministry Of Health -Kuwait. Purpose : " A Service Engineer who truly believes , a proactive approach in service and maintenance of analyzers is pivotal in reducing equipment downtime and enhances customer satisfaction". Educational background: # Masters in Business Administration (MBA) # Executive Diploma in Business Management (EDBM). # Biomedical Engineering (B.E). # KUWAIT SOCIETY OF ENGINEERS MEMBERSHIP (KSE) # Determined professional with keen focus on customer support and retention. Ability to troubleshoot analyzers by analyzing the error logs with help of advanced tools and remote access. Experience in providing application /safety training to clinicians and technicians. Focus : Team work is the key - To enhance customer satisfaction by providing relentless and continous support. MINDRAY BECKMAN COULTER ( DANAHER ) WERFEN-INSTRUMENTATION LABORATORY ( IL ). INNOVA DIAGNOSTICS. TOSHO BIOSCIENCE. CARL ZEISS, RANDOX, YD Diagnostics.

Country

City

Kuwait

Industry

Medical Device

Skill

Medical Devices, Biomedical Engineering, Medical Imaging, Engineering, Technical Support, Field Service, Healthcare, Hardware Diagnostics, Troubleshooting, Quality Assurance, Image Processing, Healthcare Information Technology, Hospitals, Digital Imaging, Software Documentation, Clinical Research, Product Development, Testing, Electronics, Product Launch

Experience

Product Manager & Technical Service Specialist

Tectron Electronic & Appliances Co.

2021-8 - Present · 5 yrs 2 mos

Kuwait

-Driving Sales. -Being responsible for all marketing actions & promotions ( Hemostasis, Hematology, Clinical Chemsitry & immunology ). -Managing all key accounts sales, related activities and marketing startegies. - Implementing tactical marketing plans & pricing strategies. - Acting as technical product consultant for assigned projects. -Being customer centric & solution orientented.

Sr.Biomedical Service Engineer

Tectron Electronics & Appliances Co.

2009-3 - 2021-7 · 12 yrs 5 mos

Kuwait

Current role as a Technical field service & application support for Beckman Coulter Inc (DANAHER), Werfen-Instrumentation Laboratory/ Innova Diagnostics Analyzers and Mindray Hematology. Specialisation: Hematology, Hemostasis(coagulation analyzers), Critical care ( Blood Gas Analyzers), Clinical Chemistry and Autoimmunity.