brittney kroiss

Provided exemplary administrative support to Executive Director and clinical staff team, including preparing physical chart files, curating resource lists, tracking budgets and donations, office coordination, agenda-setting, minute-taking, as well as screening clients for intake; Skillfully managed diverse projects and initiatives independently and alongside team members, including an office relocation and contributing to the content and design of new marketing materials; and Demonstrated empathy and strong customer service skills to help clients and members of the public looking for palliative care and bereavement counselling support.

Two Semester-Long Research Assignments: 01. Performed secondary and archival research centred around homelessness, housing vulnerability and affordable housing stock throughout British Columbia (urban, suburban, rural and reserve) on behalf of the community-led Social Housing Alliance BC/Alliance Against Displacement (2014) 02. Literature Reviews and workshop coordination for the "Building Supports" project focused on safe housing for immigrant and refugee women. The project is a 3-year joint research initiative between the FREDA Centre for Research on Violence Against Women and Children, BC Society of Transition Houses, and BC Non-Profit Housing Association. (2015)

Administrative support and records managements for 14 residential high-rise and 9 commercial properties. Tasks included reviewing contracts and legal files, maitenance of tenant documents, monthly reconciliations, data entry, directing callers and guests to appropriate personnel, relief telephone and front desk reception, ensured all staff were supported and a positive work environment was maintained

* Assisting in the management of a portfolio consisting of 12 complexes totaling over 800 units in Metro Vancouver's North East area. * Screening and shortlisting prospective applicants, coordinating viewings, reviewing applications and selecting tenants for vacant subsidized and affordable market units * Preparing tenancy agreement contracts and organizing move-in/move-outs * Communicating with residents, contractors and applicants to address enquiries as well as resolve rental, management, and maintenance issues * and * Generating POs and confirming invoices for unit repairs and upgrades.

Providing executive support to the executive director and senior-managers as well as board members to ensure that MQHS is fulfilling its mission and corresponding strategic goals. This includes but is not limited to: scheduling, preparing presentations, communications, website content & social media coordination, research, the preparations of materials for board meetings, meeting minutes, composing and managing correspondence, fostering and maintaining relationships with key stakeholders and other service providers, public relations, IT coordination, as well as any other support required to build MQHS' capacity to be an effective and sustainable affordable, supportive housing provider.

* ADVANTAGE AUSTRIA provides a broad range of intelligence and business development services for both Austrian companies and their international business partners. * In this position my focus was on: * Producing market analysis reports and advising on market entry and growth strategies (including marketing, localization, B2B opportunities) for the Sustainability, Health, Green Building, Food and Drink, Automotive, and Travel sectors * Liaising with Industry Canada, local associations and other government entities to ensure Austrian imports met (or could prepare to meet) industry and trade standards/regulations; * Working with upper management to update and revise annual Industry reports to be submitted to government and other public bodies; * Maintaining government and commercial databases; and * Coordinating events to showcase Austrian innovation and various business sectors, as well as facilitated Business-to-Business relations.

Consulted and worked with clients on an ongoing basis, maintained relationships with contractors/builders/developers, visual merchandising, created estimates for both residential and commercial jobs in QuickBooks, addressed any customer concerns, introduced new product lines, maintained knowledge of current sales and promotions, scheduled and provided work orders for installers, trained new employees, generated repeat business through successful customer follow-up, and prepared successful bids and tenders for public & private sectors.

Assisted in organizing and running of B2B events promoting Austrian innovation, in particular their sustainability sector. This included the handing over of the Austrian Passive House to the Municipality of Whistler ceremony, 1st Austrian Passive-House Forum & Sustainable Technology/Building Showcase, and the Austrian pavilion at the GLOBE 2010 Convention. Other duties included market research, arranged business appointments, ensured that all schedules ran smoothly, directed and provided information to visitors in both English and German, registered all attendees into the AWIS database, and created information packages for international guests.

Executive support to the Directors of Asset and Property Management, Vice-President and President such as meeting preparation, screening incoming communication, minutes, file management (of investment properties), preparing annual reports, bank deposits and handling petty cash, communicating with international clients in both English and German, data entry, proofreading documents/reports/correspondence, research, maintaining kitchen and office supplies, and basic bookkeeping and accounting.

COHO Management Services Society is the management arm of CHF BC. COHO is the largest and most successful housing co-op management company in the country, serving 90 co-ops and almost 6000 co-op homes in BC. Responsibilities include timesheet approval and reconciliation, and overtime and vacation approvals, overseeing relief scheduling, event planning, ensuring contractual requirements are met, account receivables and payables, visa reconciliations, client disbursement invoicing, following up on past due invoices, reports, employee relations, fraud prevention measures, and assisting senior management with various human resources, communications, and operational duties.