Bashir Ullah Khan

VP & General Manager @ TCP Software

About

With over 14 years of professional experience, I am currently spearheading operations as the VP & General Manager at TCP Software. My expertise lies in business management and operational efficiency, particularly in leveraging offshore teams to optimize costs and enhance productivity. My dedication aligns with TCP Software's mission to deliver superior business solutions, and I am committed to fostering a culture of excellence and continuous improvement. At TCP Software, my role involves collaborating closely with senior management on strategic initiatives, including mergers and acquisitions. I've also been instrumental in driving the development and implementation of best practices for offshore site management, ensuring our global teams are synchronized with the company's strategic direction. These efforts have been pivotal in maximizing revenue generation and retention, showcasing my competencies in organizational behavior and economic principles.

Country

Pakistan

City

Lahore

Industry

Information Technology & Services

Skill

Business Management, Organizational Behavior, Principles of Economics, International Financial Reporting Standards (IFRS), Financial Accounting, Corporate Tax, Business Law, Financial Statements, Corporate Finance, Financial Reporting, Financial Planning, Financial Audits, Auditing, Business Ownership, Successful Business Owner, Co-sourcing, Operational Execution, Operational Oversight, Daily Operations, Project Management

Experience

VP & General Manager

TCP Software

2020-11 - Present · 5 yrs 11 mos

Lahore District, Punjab, Pakistan

• Collaborate with senior management to execute strategic initiatives around mergers and acquisitions. • Oversee and report on daily business operations, ensuring alignment of all offshore teams with the company's direction. • Utilizing offshore Centre of Excellence (CoE) to its full potential, leveraging cost/skill differentials. • Driving strategies to best utilise offshore team responsible for product development and engineering, revenue generation, revenue expansion and revenue retention. • Help develop, implement, and refine best practices for offshore site management. • Act as a bridge and primary point of contact for performance and personnel issues. • Lead offshore CoE's leadership/management training and development. • Ensure management bench strength for future requirements and handled performance management. • Brand recognition of the company in offshore markets. • Lead, oversee and advice on offshore entity’s Legal, Financials, Recruitment and Human Resource matters.

Co-Owner

Dream Team

2014-8 - 2023-3 · 8 yrs 8 mos

444 G4, Johar Town, Lahore 54000

• Started BPO operations and scaled offshore Engineering, Development, Support, Sales, Customer Success, and implementation teams, driving operational growth and efficiency. • Developed detailed plans for both offshore and onshore teams based on guidance from the board and founder. • Helped maintain healthy business EBIDTA for primary clients leading to their successful acquisition. • Successfully managed budgets and allocated resources between offshore and onshore locations to maximize productivity and profitability. • Recruited, interviewed, and hired employees while implementing a mentoring program to promote positive feedback and engagement

Offshore Site Head (Dream Team Affiliate)

Humanity Schedule by TCP Software

2014-8 - 2020-11 · 6 yrs 4 mos

Lahore, Pakistan

Humanity.com Inc, an Affiliate Contractor of Dream Team, is an employee scheduling solution that was acquired by TCP Software in 2020-2021.

Director of Operations

EpicZone Technologies

2011-4 - 2014-8 · 3 yrs 5 mos

Lahore, Punjab, Pakistan

• Spearheaded the establishment and scaling of offshore support and implementation teams. • Developed comprehensive plans for offshore and onshore services teams, aligning with board and founder directives. • Streamlined and monitored quality programs to improve offshore team service quality. • Managed budgets and resource allocation to optimize productivity and profitability. • Led the recruitment, interview, and hiring processes while implementing a mentoring program for employee development