Bhavin Sheth

I joined HCL Technologies as Senior Sales Director, within the CTO organization, focused on large and strategic pursuits globally, with a sharper eye on the Microsoft Ecosystem and proactive business growth. This includes partnering with product teams to shape next-generation platforms and solutions, powered by Artificial Intelligence built for where the world is heading.

 Lead end-to-end presales efforts, developing tailored solutions, technical proposals, and pricing strategies for complex IT infrastructure deals.  Collaborate with diverse teams to design competitive, client-focused solutions across diverse IT infrastructure service lines.  Present and defend solutions, financial models, and commercial terms in workshops, securing client buy-in and approvals.  Formulate strategic win plans, leveraging market insights and competitive analysis to drive large IT infrastructure deals.  Cultivate strong stakeholder relationships, ensuring alignment on objectives and fostering trust for successful project execution.  Employ a consultative sales methodology to thoroughly understand client needs, align IT services and solutions with their business objectives, and provide tailored recommendations.  Develop and implement effective revenue-generating strategies to increase sales, achieve Total Contract Value (TCV) targets, and drive business growth in the Infrastructure and Cloud Platform sector.  Build relationships with senior leadership to identify opportunities, create strategies, and improve RFP/RFI closure rates.  Exceed revenue goals by nurturing existing accounts and identifying new opportunities through innovative IT solutions.  Partner with teams to deliver IT services that meet or exceed client expectations and business goals.  Lead marketing efforts, including email and LinkedIn campaigns, to generate leads and drive sales growth.  Oversee the positioning of flagship and premium IT offerings across various infrastructure domains, including Data Centers, End-user Services, Service Desk, Cloud Solutions, Network, and Oracle.  Develop solutions for client challenges with a focus on Enterprise Architecture and System Integration.  Ensure adherence to architectural governance best practices for successful solution implementation.

Client: Cisco (Located in San Jose, California) Orchestrated a highly effective cross-functional release management strategy across multiple departments, resulting in a 25% reduction in release errors and a 15% increase in overall release efficiency. Collaborated with project and functional teams to identify high-priority release requirements, subsequently establishing standardized protocols for successful production deployments. Implemented comprehensive risk mitigation measures, effectively preventing up to $250K in potential revenue loss due to unexpected deployment issues

Client: Microsoft located at Redmond, Washington. Designed and executed a comprehensive Bot on Microsoft Platform for managing Azure Registration and Subscription requests, which reduced turnaround time by 50% and increased customer satisfaction by 25%. Developed an end-to-end process for continuous improvement initiatives and programs that resulted in cost savings of $500K through streamlined workflows, automated processes, and improved resource utilization. Led cross-functional teams to successfully deliver multiple complex projects within timelines, driving adoption of new technologies resulting in a 30% increase in productivity.

Client: Vanguard Australia located at Melbourne, Australia. Spearheaded the successful implementation of workplace automation products, resulting in a 30% increase in efficiency and cost savings of $500K annually. Developed and maintained strong relationships with key client personnel by regularly conducting stakeholder meetings, resulting in a 95% satisfaction rate from clients. Streamlined the IT Delivery & Support process by introducing onsite innovative solutions such as Tech Bar, Lockers and Vending machines, reducing response time by 50%.

Client: Vanguard Asset Management located at London, UK and Frankfurt, Germany. Developed and executed a project plan for establishing a new office in Frankfurt, meeting all operational requirements by the deadline set by the business, resulting in successful on boarding of 50+ employees. Managed a team of 10 IT professionals and ensured adherence to company and client policies & procedures, achieving a 95% compliance rate with SLA for deliveries. Implemented process improvements by analyzing delivery data and identifying bottlenecks, resulting in an increase in productivity by 20% for the team.

Client: TCS located at India. Managed the procurement and set-up of new infrastructure according to project requirements, resulting in a 20% reduction in downtime incidents. Collaborated with infrastructure providers and third-party vendors to ensure all project requirements were met within budget and on schedule, resulting in a cost savings of $500K. Developed capacity planning strategies for new infrastructure that increased network capacity by 30%, allowing for faster data transfer speeds and improved overall performance.

Client: Vanguard Asset Management located at London, UK. Developed and implemented a preventative maintenance plan for workstations, reducing hardware failure incidents by 60% and improving overall system reliability. Spearheaded the adoption of ITIL best practices, resulting in a 20% reduction in incident response time and a 15% increase in customer satisfaction ratings. Negotiated vendor contracts to secure preferred pricing on software products and services, resulting in cost savings of $500K over the course of one fiscal year.

Client: TCS located at India. Implemented ISO 9001 compliance protocols, resulting in a 20% increase in audit scores and a 15% reduction in non-conformance issues. Collaborated with sales team to generate customer segmentation analysis, optimizing resource allocation strategies and increasing customer satisfaction rates by 35%. Developed customized service delivery plans for high-profile clients based on business volume and sensitivity factors, resulting in a retention rate of 95%.

Client: Vanguard Asset Management located at London, UK and Europe. Coordinated and facilitated multiple successful pricing and contractual negotiation workshops, resulting in a 15% increase in client satisfaction scores and a 10% reduction in escalation rates. Collaborated with Delivery Teams to develop new processes for resolving escalations, resulting in a 20% decrease in average escalation resolution time and improved customer retention by 5%. Leveraged knowledge of ITIL Incident/Problem/Asset/Change Management to streamline processes for identifying performance issues, leading to a 30% reduction in average issue resolution time.

Client: TCS located at India. Implemented new system configurations for hardware and software standards, resulting in a 20% decrease in system downtime and a 15% increase in overall user satisfaction. Led the acquisition and disposal of over 3000 IT assets, saving the company $50K annually in unnecessary expenses. Developed and implemented a comprehensive security protocol across all desktop systems, resulting in zero data breaches for the past two years.

Client: Saudi Aramco Total Refining and Petrochemical Co. at Al Khobar, Saudi Arabia. - Successfully designed & implemented MS Exchange 2007 Organization, Cluster Continuous Replication for Exchange 2007 and Disaster Recovery & High Availability Setup for Exchange 2007 - Accountable to deploy Mailbox, Hub Transport & Client Access Servers and administration of entire Exchange 2007 set-up. - Oversaw the administration of VERITAS Netback for Exchange 2007 back & restore jobs.

Client: TCS located at India. - Consistently extended hardware & software service to clients with basic technology problems. - Functioned as Manager on-duty for providing desktop support during business hours to coordinate on Sev 1 & Sev 2 tickets. - Looked after printers & scanners configuration (standalone/network) and technical troubleshooting. - Ensured implementation of operating upgrades, patches & tools along with LAN login issue and profile related issue.