Biswajith Krishna Setty

I lead the OFS DevOps and Product management initiatives for the Americas region at Diebold Nixdorf, focusing on operational excellence and strategic alignment. • Drive transformation program results liaising between Business, IT, Vendors and end users with direct visibility to executive leadership • Direct cross-functional collaboration with teams such as Field Service, Dispatch, Call Centre, Billing, Finance and Managed Services to enhance workflow efficiency. • Oversee major OFS deployments across North America, ensuring readiness across more than 20 workstreams for successful implementation. • Support organizational change management and training efforts by structuring effective communication and readiness activities. • Shape monthly steerco narratives and execute high-impact actions from senior leadership.

During my 19+ year journey at Infosys, I transformed from an entry-level Associate Consultant into a Global Principal Consultant entrusted with leading some of the company’s most complex, high-value engagements. Through relentless learning, adaptability and passion for driving results, I spearheaded multi-year digital transformation programs for Fortune 500 clients across North America, Europe and Asia – building and inspiring diverse teams, architecting innovative solutions, and consistently delivering business impact at scale. My career at Infosys is a testament to my ability to grow, lead and excel in dynamic, challenging environments with a demonstrated excellence of playing varied roles such as developer, tester, data analyst, team lead, project manager, client consultant, program manager, training lead, pre-sales specialist and innovator. • Successfully led multi-million-dollar CRM, ERP, Cloud transformation programs for global clients including DNV GL, Diebold Nixdorf, Johnson Controls, GE Healthcare, Hyundai Capital America, Cummins, Fidelity, Equifax, and others • Enabled major system upgrades, stabilization programs, and full-stack cloud implementations, improving business efficiency and customer experience • Anchored pre-sales efforts including RFP/RFI responses, cost models, prototypes, and client demos for new business pursuits • Established quality and governance frameworks, driving continuous improvement, risk mitigation, and delivery excellence across programs • Contributed to various Centres of Excellence as a core member, buildings patentable innovative tools, templates, solutions and bolt-ons with billing potential • Built and mentored high-performing global teams, driving collaboration, innovation, and capability uplift across diverse delivery environments • Repeatedly recognized for operational rigor, stakeholder partnership, and steering critical programs to successful outcomes across Infosys & Client leadership teams

As Account Manager at Wipro for the Systems Integration business, I was responsible for Managing business development and key account relationships. Adopting a go‑to‑market strategy to expand the customer base for the System Integration business in the Western India region. Achieving pre‑set sales targets within the stipulated timeframe.

At HCL Infosystems Ltd., I focused on business development and key account management, executing strategic plans to meet organizational targets. I actively identified new markets and key clients through various initiatives, including cold calling and networking. My role also involved managing outstanding accounts through effective collection strategies, ensuring compliance with company standards.