Biswajit Sar

Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals across the country. We have 32 hospitals, 7 heart centres and a network of primary care facilities across India and an international hospital in the Cayman Islands. Our centres provide advanced levels of care in over 30 specialties, including Cardiology and Cardiac Surgery, Cancer Care, Neurology and Neurosurgery, Orthopaedics, Nephrology, Urology, and Gastroenterology. My job responsibilities: - Business communication. - I am actively involved with Dr. Devi Shetty's online video consultation and responsible for updating and managing patient's clinical records in Atma which is a cloud-based medical software built by our team. - Client Relationship Management (CRM) - Promote and facilitate excellent patient records and documentation. - Currently looking after EMR implementation assignments. - Develop and maintain an environment conducive to high quality patient care. - In-patient and Out patient services. - Take initiative to address process gaps to improve conversion. - Quality improvement. - Enhancement of Revenue. - Cost Saving - Grievance Management (Employees & Customers) - Actively involved with General Administration. - Reporting to Chairman

My Job Responsibilities :- - I am actively involved with business communication. - Coordinate new Up-coming Hospitals projects. - Diversified experience in Talent Acquisition. - Established operational objectives and provides mentoring and training to less experienced team members. - Patients' inquiries ( I make sure that all the patients' queries are answered efficiently). - Medical tourism (Responsible for verifying passports and issuing invitation letter for visa processing of the overseas patients and get in touch with Indian High Commission especially Indian High Commission Bangladesh and Indian High Commission Pakistan if and when required), International Patient Operations: Manage query, legal and regulatory affairs. - Responsible for the overall Administration. - Involved with marketing activities for the promotion of our group. - Conduct Root Cause Analysis (RCA) to ensure maximum customer satisfaction. - Provide First-Impressions Customer Service to in-patients and family members. - Counsel and advice patients/family members on different modes of payment. - Interact with direct customers, Healthcare professionals, In - Patient and Out – Patient on a daily basis. - In-patient and Out patient services. - Handle customer grievances and suggest corrective measures. - Manager on Duty : Performs Manager duty especially at Night, responsible for the night operations of the hospital and smooth functioning of the services.

Narayana Institute of Cardiac Sciences is a JCI and NABH accredited heart hospital situated in NH Health city Bangalore. This superspeciality flagship cardiac hospital of Narayana Health is one of the largest in the world. My Job Responsibilities : - Involved with business communication. - Coordinate new Up-coming Hospitals projects. - Patients inquiries. - Medical Tourism. - Handling grievance resolution and fairness at workplace procedures. - Manager on Duty : Performs Manager duty especially at Night, responsible for the night operations of the hospital and smooth functioning of the services.