Biswajit Ghosh

Director Global IT Service Management @ Linde

About

* Currently working as the Regional Service Manager for south and East Asia for the Linde group and leading all service management activities * Worked as Country IS Head for BOC India from 1/4/2003 till March 2012 before taking up the Regional Service Management role. Double hatted both these roles for 3 years. * Completed 'ITIL – V3 Expert' Certification on April 2011 * In depth knowledge on the business processes and on the implemented SAP modules in BOC India. * Team building capability and providing leadership to achieve the short term and long term objectives of the organization. * Excellent working relationship with the Global support teams. * Two years experience of independently handling BASIS & DBA activities for BOC GASES, Calcutta. * Extensive programming knowledge in ABAP and COBOL.

Country

Germany

City

Munich

Industry

Chemicals

Skill

ITIL V3 Expert certified, Process Engineering, Gas, SAP, Change Management, SAP R/3, ITIL, ERP, Vendor Management, Management, IT Service Management, Service Delivery, Operations Management, Leadership, Business Planning, Team Building, Project Planning, SAP ERP

Experience

Director Global IT Service Management

Linde

2018-6 - Present · 8 yrs 4 mos

Munich, Bavaria, Germany

•Responsible for the Key Relationship with the business for Service Management •Responsible for ensuring that the end-to-end delivery of IS services whether provided internally or by vendors, meets the service level agreements/expectations of the business in the Region •Manages and reviews the end to end performance of services delivered by Workgroup, personal and Communications and Enterprise Services •Responsible for ensuring strategic alignment of the infrastructure environment and the pipeline of projects with the growth plans of the RBU •Responsible for driving continuous improvement of service provided by the Service Delivery organisations using metrics including User Perception Survey, Incident Monitoring tool etc focus on service improvement areas/root causes •Responsible for managing Technical Change Management for the region

General Manager - Information Services

Linde

2003-4 - 2012-3 · 9 yrs

•Spearheading the IT function in the company, with full accountability for setting up IT infrastructure to provide Information Solution to Business. •Evaluating Business Plans for strategic IT interventions to bring alignment for achieving business goals •Planning and budgeting for the enhancement of the organization’s IT infrastructure in synergy with its growth objectives. •Evaluating new cost effective technologies & applications to provide state of the art IT systems. •Planning, budgeting and implementing and supporting Business Applications ( ERP and others) •Accountable for achieving the committed SLA to the business