Bishu C.

• Support and manage microsoft applications, digital tools, and user access. • Develop and improve workflows, automation solutions, and collaboration platforms to increase efficiency. • Provide technical support, troubleshoot issues, and assist users with day-to-day technology needs.

• Supported research, analysis, and project initiatives for government technology and digital transformation projects. • Gathered and documented business requirements through stakeholder collaboration, workflow analysis, and process documentation. • Assisted with testing, issue tracking, and system validation to help ensure solutions met business and operational needs.

• Delivered customer service and support in a fast-paced retail environment while assisting customers with purchases and product inquiries. • Worked collaboratively with team members to maintain store operations, meet sales goals, and create a positive customer experience. • Handled customer concerns and resolved conflicts professionally while adapting to changing priorities and high-volume situations.

• Supported daily store operations in a fast-paced retail environment, including scheduling staff, inventory management, and sales performance. • Trained, coached, and supported team members to deliver strong customer service and meet store goals. • Handled customer concerns, resolved conflicts professionally, and collaborated with management and staff to maintain efficient operations.

• Led day-to-day floor operations by supporting team members, managing customer service, and maintaining store organization. • Assisted with inventory management, merchandising, and coordinating tasks in a high-volume retail environment. • Helped train new staff, support teamwork, and address customer concerns to ensure a positive shopping experience.

• Assisted customers with product recommendations, sales, and overall customer service in a fast-paced retail setting. • Supported inventory organization, stock replenishment, and visual merchandising to maintain store standards. • Worked closely with team members to meet sales goals, resolve customer concerns, and create a positive customer experience.

• Represented the brand on the sales floor by delivering strong customer service and helping customers find products that match their needs and style. • Supported sales goals in a fast-paced retail environment by promoting products, assisting with purchases, and creating a positive shopping experience. • Worked closely with team members to maintain store standards, handle customer concerns, and ensure smooth daily operations.

• Process customer orders and payments while providing friendly and efficient service. • Maintain cleanliness and organization of workstations, dining areas, and customer spaces. • Assist with preparing basic food and beverage items, including coffee and other small menu items.

• Promote brand awareness and attract customers through mascot appearances and community engagement. • Interact with customers to share promotions, special offers, and upcoming events in a fun and engaging way. • Support marketing and sales efforts by helping drive customer traffic and increase brand visibility.

Focused on the analysis, design, and development of business information systems. Coursework included software development, project management, security, and IT project work using technologies such as C#, SQL, and .NET, with an emphasis on aligning technology solutions with business needs.

Focused on business analysis practices including requirements gathering, process mapping, stakeholder collaboration, and technical documentation. Coursework also included foundational programming and database work using C# and SQL to support the development of technology solutions.