Rildo Bisarria

As Head of Technology and Digital Transformation at a commodity brokerage firm, I lead the modernization of IT infrastructure while spearheading strategic innovation initiatives. My role bridges operational reliability with forward-thinking solutions, enabling scalable growth, process optimization, and digital maturity across the organization. I work closely with executive leadership to align technology with business objectives, driving transformation in a highly competitive market.

LAFERLINS is a commodities’ trader office Role: Board advisor for IT investments and solutions that provide security and value to the company’s goals. Delivering: •In charge of development, network and support team, composed by five professionals, giving and receiving feedbacks to ensure what is necessary to achieve the goals wile having a very good workplace. • Lead of IT contracts, providing and maintain plans, policies like control access, backup, user security behavior, risk management etc. under of the business goes, with ability to manage time and organize workload effectively across higher priority. •Technical writing and documentation, including work flows, network diagrams, end-to-end solutions, providing a better way to show off the solutions. • Responsible for IT projects, infrastructure, security strategies and technical guy to manager windows and Linux servers, VMware vCenter8.0, experience in upgrade VMware 5.5,6.0,7.0,8.0, Active directory 2016, 2019,2022 implementation/update of Veeam backup Server infrastructure. • Accountable for support of network infrastructure services including LAN/WAN/WLAN, DNS, DHCP, Office 365, ISCSI, NFS, group policies, WSUS patch management, directly attached connectivity with SFP+10Gb/S, Web Servers, and third-party applications in an enterprise network environment. • Troubleshoot problems involving application infrastructure and performs Root Cause Analysis, identifying and reduce repeat issues/requests through self-service, user education or system simplification. • Head of planing and deploy of the monitoring network infrastructure, composed by open source systems Zabbix, Grafana and CACTI, providing a holistic and detailed view that is very important to be quick and having a currency diagnose of events at all infrastructure. • Migrated the email platform from Lotus Notes to MS Office 365, was migrated all Global address list, users contacts and mailboxes without breaks of service and loss of data.

Lanlink is an IT solution provider • Consulting and pre-sales in technical projects implementing and supporting Windows server 2003/2008/2012, Active Directory, DNS, DHCP, Failover Cluster, NLB, Exchange 2003/2007/2010/2013 for big customers with more than 50 domain controllers and five thousand users. • Solution architect in Lync Server 2013 projects with more than five thousand users integrated with Exchange Server 2013, • Implementation and support CISCO network. • Ability to analyze complex problems in solutions mentioned above. •Technical writing and documentation, including work flows and network diagrams

- Teaching Exchange 2010, 2013 - Teaching Lync Server 2013

• Analyst in charge of administration and support of all mail platform(Exchange Server 2003/2010, antiSpam tools, • Creation, administration and monitoring of Windows server backup routines. • Advanced administration of windows platform (servers and desktops). • Ministration of technical training for Level 1 and 2 analysts and technicians, focused on infrastructure and IT good practices, following the ITIL methodology. • Acting in advance tests to fix problems in whole interconnecting links between the headquarters and remote office in all province, that was approximately 82 links.

• Responsible for the IT support tickets of Recife's office, deploying and maintenance of cabling system. • Administration of network, backup routine of Windows Server 2003. • Administration of domain controllers. • Support to several systems and sub-systems used at office.

• In charge of training IT internships and others technicians. •Team lead of IT support department.

• Serving in an infantry battalion as a company sniper and heavy mortar shooter