Mohammed Qaid

• Managing customer campaigns and supervising the operation of screens using advanced technologies in DOOH. • Ensuring the successful implementation of customer campaigns and maintaining high-quality standards. • Collaborating with cross-functional teams to optimize campaign performance and drive revenue growth. • Collaborating with the product team to add and test new features, ensuring they meet customer needs and enhance overall functionality. • Gathering customer requirements and delivering them to the development team to ensure solutions align with client expectations.

eCommerce: Adding & Editing online store attributes and features. Social Media: Managing the company's social media accounts and writing and publishing content on them. Communicating with social media influencers (micro/macro) and affiliate marketers and coordinating advertisements with them. Writing content for posts, engagement stories and Ads. Partnerships: Opening new sales channels with partners, including Golden Scent, Noon, and Nice One. Managing accounts with partners, launching promotional campaigns, processing orders, and following up on sales and payments. Customer Service: Communicating with customers and partners via WhatsApp, mobile, and email. Processing, updating and following up on all customer support ticket statuses. Platforms: Using the ERP system, Odoo, to manage the financial operations and inventory of the online store and partner platforms. Using Salla platform to add products, sections, features and more. Using Noon platform to mintor performance and participate in campaigns. Using task management system, Asana, to follow and update tasks. Platforms Operations: Preparing eCommerce and partner order files and waybills. Managing partners' virtual warehouses and restocking. Effectively manage returns and replacement orders of customers and partners.

Digital Marketing and Advertising: Created and administrated Google Ads advertising campaigns in accordance with the sales team’s objectives. Created financial reports for online sales and performance metrics for advertising campaigns. Utilized Google Analytics tool to analyze website user experience. Developed sales funnels and eCommerce sales plans. Established, managed, and updated the company’s Google My Business account. Customer Service: Receiving and responding to customer requests, inquiries, and complaints by email, phone calls, and text messages. Documentation and Reporting: Created documents of standard operating procedures (SOPs) for operational planning and analysis. Created financial reports for online sales and performance metrics for advertising campaigns. Training and Development: Coached trainees from the King Abdulaziz University internship programme.

System Development and Testing: Applied User Acceptance Testing (UAT) on the development of PIM and eCommerce systems. Process Improvement and Workflow: Developed UML diagrams to enhance the organization's workflow. Data Modeling: Modelled data structure layouts.