Bingyan Mao

• Responsible to lead, hire and train the operation team of 5 ICs to execute day to day shipment tasks and deliver the best in class customer services to the key account clients • Direct the team in onboarding new clients, implementing special projects or new requirements, and collaborating with cross-functional teams to establish processes that meet clients' KPI or SLA requirements • Ensuring the team's operation result to meet client's requirement: designing the right processes and metrics for shipments to move “on-time” and exceptions resolved quickly and appropriately within the team • Organizing regular meetings within the team and with other departments to review the ongoing process, exceptions and clients feedbacks to optimize the current process, provide better solution to the current issues and anticipate potential issues to drive better service to clients • Leading the team to proactively manage the client's major stakeholders in both origin and destination side by organizing regular business reviews, and client visits to gather feedbacks and insights • As the origin operation expert, working closely with destination Account management team, and Account executive team to provide supply chain solutions and opportunities to drive the growth strategies to the clients • As the team manager, regular report the team's performance and client's status to General Manager

• Collaborate with the EU team and internal departments to assist EU clients in implementing processes on the origin side as per their requests, ensuring a seamless client onboarding experience. This includes managing client profiles such as GKA, ENT, MM, and SMB. • In the role of a team leader, assist the manager and team members in creating client-level SOPs (Standard Operating Procedures) to facilitate the end-to-end movement of global shipments within a regional network, including Ocean and Air imports and exports • Mentor and support new hires by providing comprehensive new employee training and tracking timely feedback to enhance the new hire ramp-up process • Participated in client QBR/MBR meetings to proactively gather client feedback and insights, providing improved logistic solutions to address any shipment-related challenges • Enhancing the customer experience by assisting the team in developing a dashboard and system to monitor shipment quality and on-time performance for clients, aiming for top-tier service delivery. • Overseeing and tracking the performance of cross-functional teams, both internal and external, to ensure the delivery of high-quality service to clients.

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as destination team, origin partners, intermodal and drayage vendors, customs, trade lane management, etc. Average handle daily shipment counts 200+. • Assist the shipments managed by partners as we drive partner autonomy, partners locations including China, south-east of Asia and middle-east. • Prepare and participate QBR and MBR and hold client operational calls when deemed necessary • Help implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity. • Empower client solutions by participating in feedback loops to ensure client needs are met • Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness • Coordinate with AE to prepare the client's demo and sales call to help land the new business

• Responsible for the daily e-commerce sales tasks and e-commerce operations for Italy and Spain site on Amazon • Optimize the search keywords of each product and product page content to improve keyword rankings on the Amazon platform • Responsible for product daily sales data, traffic change monitoring and sales forecasting • Responsible for monitoring product inventory data and conducting timely stock preparation and delivery • Created and managed e-commerce activities that resulted in a 400% increase in online sales • Collect and analyze market and competitor data, conduct research, and develop new products

• Redesigned the new website and searched the visual contents for website • Monitoring of Google SEO strategy and attendance statistics • Be in charge CRM database and emailing marketing policy • Supported in company’s new recycling project’s development, collected related data, build new database and reached for new partners

• Be in charge of Chinese market research: gathered relevant information to support market analysis • Assisted in making commercial strategies for the company • Supported in business development of Chinese market and succeed in reaching new partner • Managed the clients and be responsible for the communication with suppliers and partners

Relevant courses: - Marketing Management - Project Management - Strategic Management - Operation Management - Cost accounting and Management control - Corporate Finance - The Introduction of Financial Analysis - Legal environment - Corporate governance - Information System and Operation Management - Creative Economics

College Academic Scholarship in 2010, 2011, 2012, 2014 Relevant Courses: - Basic Italian - Italian translation - Italian writing

Relevant courses: - Labour Economics - Organization Management