Bima P.

Key Responsibilities: • Lead and manage a Customer Experience team to deliver service to business clients. • Analyze customer feedback to identify areas for improvement and implement corrective actions. Collaborate with internal teams to optimize processes and systems that support better customer experience. • Design and execute training programs to enhance team skills in efficiently addressing customer issues. Manage and improve NPS (Net Promoter Score) and other customer satisfaction metrics. • Prepare reports and presentations on service performance and improvement strategies for executive management.