Billy S.

I lead and manage a global team of technical professionals responsible for designing, implementing, and maintaining IT and security solutions that align with our organization’s strategic objectives while ensuring adherence to compliance standards such as ISO 27001:2022 and other relevant frameworks. As the ISMS Manager (ISMR) and Lead Auditor, I oversee the implementation of ISO 27001:2022, ensuring that our security practices comply with the standard’s requirements. I am also responsible for creating, updating, and maintaining detailed documentation of policies, procedures, and operational standards to promote consistency and compliance. My role encompasses overseeing daily IT and security operations, driving the continuous growth and development of team capabilities, and ensuring the reliability and security of our infrastructure through proactive monitoring, maintaining uptime, and enforcing comprehensive cybersecurity policies. Additionally, I provide after-hours support for critical systems, collaborate with the procurement team to manage vendor relationships effectively, and oversee IT and security budgets to ensure alignment with financial goals. As part of my commitment to fostering a culture of cybersecurity and operational excellence, I actively lead security awareness initiatives across the organization.

I maintained compliance with PCI DSS by performing regular vulnerability assessments, penetration tests, and company-wide security awareness initiatives—including simulated phishing campaigns that strengthened employees’ understanding of cybersecurity risks. In my role, I led incident response efforts and oversaw the implementation, monitoring, and management of various security tools and technologies. I also defined and maintained security standards, procedures, and documentation, including runbooks and playbooks. In addition to my technical responsibilities, I mentored junior team members, supported their professional development, and enhanced the team’s overall cybersecurity capabilities. I also served as a key liaison with security vendors, ensuring strong partnerships and staying ahead of emerging threats. At Benco Dental, I spearheaded the implementation of Vulnerability Assessment and Penetration Testing (VAPT) and phishing resistance security offering, pioneering the company’s security function and establishing its foundational security strategies and solutions.

I maintained compliance with ISO 27001:2013 standards by managing and enhancing the Information Security Management System (ISMS) and implementing effective security controls to protect organizational assets against emerging threats. I led and supported incident response initiatives, oversaw the operation of security tools such as firewalls, IDS/IPS, and SIEM systems, and conducted vulnerability assessments and penetration testing to identify and remediate system weaknesses. Additionally, I collaborated with cross-functional teams to educate employees on security protocols, reinforce the implementation of security measures, and drive continuous improvement in the organization’s overall security posture.

I provided comprehensive technical and cybersecurity support to Trend Micro’s international clients as a first-line support specialist. Utilizing multiple support channels—including phone, email, and chat—I ensured prompt and effective assistance tailored to the unique needs of each client. I leveraged remote service tools to diagnose and resolve issues directly on clients' systems, minimizing downtime and ensuring a seamless user experience. My role involved troubleshooting complex technical challenges, addressing cybersecurity concerns, and delivering guidance on product usage, all while upholding a high standard of professionalism and customer satisfaction.

I delivered exceptional customer service support to IGT's international clients by assisting with airline ticket bookings and managing flight detail modifications using the Galileo system. My role involved providing personalized and efficient solutions to client requests, ensuring a seamless travel experience. I navigated the complexities of the Galileo system to search for flight options, process bookings, and handle itinerary adjustments while adhering to company policies and airline regulations. I also addressed customer inquiries and concerns with professionalism, offering clear explanations and guidance to meet their needs. Through proactive communication and a strong commitment to service excellence, I helped clients achieve their travel goals while fostering trust and satisfaction.