billy scroggs

* Lead the Office of Information Technology (OIT) Account Manager and Customer Relations Management program with a primary focus on customer satisfaction. * Serve as the primary customer interface for OIT, ensuring quality OIT deliverables; developing and maintaining positive customer relationships at all levels of TSA. Overseeing and strengthening customer relationships. * Recognized as the foremost leading project management expert within TSA. Provided consultation in the development of senior leadership training courses in the field of project management. * Monitor and review project status and issues, coordinate plans between projects, and establish responsibilities and procedures for attaining objectives. * Recognized as the senior IT and business process integration expert within OIT for the Transportation Security Administration. * Serve as advocate for customer business processes and channeling those requirements through OIT's product and service offerings. * Provide managerial leadership and direct the work of all account managers and customer relations mangers within OIT.

* Ensured business needs were met efficiently and effectively with the use of new emerging * technologies. * Developed budget requirements and supporting documentation. * Supported the business area by making recommendations and suggestions for technology * enhancements and application development. * Participated in formal and informal meetings and conferences with top management officials.

* Managed and provided oversight of the Treasury Marketable Securities auctions responsible for the * sale of Treasury Bills, Notes, and Bonds amounting to approximately $2 trillion annually. * Prepared finance related announcements, press releases, and other issuances to effectuate Treasury * Department debt management decisions. * Made recommendations as to the acceptance or rejection of tenders and subscriptions. * Provided advice, resolved problems, and determined the impact of proposals and decisions. * Provided executive leadership, policy and program direction over a broad range of administrative and * technical disciplines.

* Supervised employees responsible for the maintenance and operation of all systems used to perform * identification and background checks through the Criminal Justice Information System. * Billy R. Scroggs Page 2 * Developed schedules, cost estimates, project management documentation. * Performed project management activities including earned value management, variance analysis, and * status reporting for multiple TSA projects involving multiple disciplines.