Billy S.

Achieved status as top supplier among competition within one year. Drove account revenue growth to exceed 400% within 2 years. Increased account value from an initial $18 million to $75 million in one year. Exceeded and sustained revenue growth through 10 project awards.

Generated $2 million in revenue in 2 years for a manufacturer for industrial baking solutions. Procured international partnerships across Africa, the Middle East, Asia Pacific, and North America and gained sales in 15+ countries. Identified opportunities for innovation in client service delivery and process efficiency. Designed engaging marketing material, company catalogues, spec sheets, and online literature. Engaged in professional development and networking opportunities by attending 20+ baking industry trade shows worldwide. Applied market research to develop innovative features and enhance products.

-Competed and won the project bid for the highest selling volume wireless router. -Provided routine on-site customer service; ensured all customer requirements are on time; deliver pre- and post-sales application engineering support; built personal relationships with customers. -Validated reported issues by customers, identified the root-causes and created preliminary analysis reports for software team.

-Managed and coordinated tasks for consumer networking products from development to launch. -Successfully launched the first 802.11N product to the market by coordinating efforts between internal teams, customers and chipset vendors. -Held weekly meetings to maintain launch schedule and review project status. -Analyzed technical support call data and identified areas needing improvements; helped reduced service call volume significantly. -Coordinated with engineering teams at Microsoft / Wi-Fi certification conferences for various products. -Monitored customer feedback on products by interacting in online forums.