Billy Mou

IT 经理 @ Precision Robotics Ltd.

About

Over 15 years in experience IT area and over12 years as a manager role experience. Has been working in a oversea global company as a IT operation Manager over 8 years. and able to work in a multiple culture in a global company over 10 years in IT infrastructure/service management/operations and 8 years IT project management and deployment/adoption, familiar with Microsoft enterprise and cloud solution. ITIL v4 foundational Certificated. Understand and focus on customer satisfaction

Country

China

City

Suzhou

Industry

Medical Device

Skill

台式电脑, Service Delivery, Outsourcing, Call Centers, BPO, Vendor Management, Technical Support, Sla, Troubleshooting, Active Directory, ITIL, Windows Server, Team Management, IT Service Management, IT Operations, Computer Hardware, Process Improvement, Workforce Management, 管理人员, 供应商管理

Experience

IT 经理

Precision Robotics Ltd.

2026-4 - Present · 6 mos

IT 工程师

Continental

2024-7 - 2026-3 · 1 yr 9 mos

中国江苏省苏州市

IT 主管

Variosystems

2021-6 - 2024-6 · 3 yrs 1 mo

中国江苏省苏州市

IT运维和基础设施经理

华灿光电（苏州）股份有限公司

2020-11 - 2021-4 · 6 mos

Manager, IT Operation

Concentrix

2012-8 - 2020-11 · 8 yrs 4 mos

Be response for IT related infrastructure availability in Suzhou site. Launched 6 major projects, built 6 different IT infrastructure based on client's requirement. the 6 clients are all belong to World Fortune 500. Work with company local facility, global Real Estate & Security team to ensure all clients and company security policy be implemented and running well. Day to day IT issue reporting and resolving with global IT team, make sure all IT issue resolved timely Project delivery and tracking, be sure project delivery in time and quality