Billy Chan

Conversational Banking: Leads the external vendors and coordinating various internal teams, include business users, testing team and other related IT related systems to build new channel between bank and customers, such as Chatbot, Video Conference. Call Center for Bank : Taken up on some requirements in Call Center project throughout end- SDLC cycle. Responsible on UAT coordination and release management. Main Responsibilities:  Interacts with business users and assists in determining functional requirements.  Assists in translating functional requirements into systems requirements to ensure business needs/problems are addressed.  Identifies systems inputs and outputs, identifies and outlines modifications necessary to processing activities, and develops technical design, system manuals and program specifications to meet functional/systems requirements.  Assists in systems test design to ensure all components interact and operate effectively; supports business users to conduct user acceptance testing phase.  Prepares system manual and technical document.  Coordinates with Data Centre service provider executives in production procedure set-up for launching of new systems.  Assumes responsibility for production support in a maintenance environment and provides concrete solution to ensure the stability of such environment.  Maintains current technical skills and business knowledge; begins to develop greater technical skills and understanding of business activities in order to analyze more complex problems and design systems more appropriately.  Prepares and reviews change requests  Acts as project leader of minor to major projects.  Provides advice and coaching to the junior members of the department on system and program design.  Acts as backup to the senior member of the department.  Formulates and enforce standard or guideline in SDLC.  Supports all entities of DSFG including merged and acquired companies.

1. Siebel configuration using Siebel Tools 2. Extract data file from Oracle database for user reports 3. Provide technical spec. for developing new requirement 4. UAT schedule coordination 5. Release management 6. Requirement Confirmation with user

1. Collect the requirements from different systems 2. Assist in project planning 3. Manage vendor to finish all tasks on time for deployment 4. Provide production support to users

- develop and implement a web-based insurance application using J2EE, Servlet, JSP, MVC under WebSphere application development environment, Crystal Reports 8 and Oracle 8i RDBMS; - conduct unit test, SIT and UAT; - support the enhancement services for company's product; - provide technical support in client’s site; - responsible for data conversion, reconciliation, data tuning and set up. - Client : Metlife, AXA

- assist in the research and developing products and services including web shipping and warehouse module using JSP, JSF, Servlet, XML, JavaScript EDI, Tomcat, Postgres on Linux; - utilize given resources to complete assigned tasks within an allocated time frame; - conduct system testing including unit test, SIT and UAT; - provide technical support to end users; - provide training for internal users.