bill waicus

About

Over the years I have prided myself in conveying complex and confusing technological information in a way that adult learners can easily understand, engage in and readily use. This carries over into crafting my own training documents, manuals, “cheat” sheets, online training materials and how-to videos.

Country

canada

City

toronto

Industry

computer software

Skill

training, troubleshooting, program development, networking, teaching, nonprofits, adult education, community outreach, workshop facilitation, microsoft office, resume writing, technical support, leadership, non profits, career counseling, conflict resolution, job coaching, a+ certified, job search strategies, computer hardware, project planning, software installation, servers, printers, interview preparation, microsoft excel, diversity training, information technology, computer maintenance, google apps, box.net, it hardware support, teamwork, event videography

Experience

cashier and merchandiser

shoppers drug mart

2016-10 - 2018-5 · 1 yr 8 mos

esl instructor

toronto district school board

1997-10 - 2005-4 · 7 yrs 7 mos

Planning, organizing and preparing classes, including developing detailed lesson plans; developing learning materials.

esl instructor

toronto catholic district school board

2000-6 - 2003-2 · 2 yrs 9 mos

Planning, organizing and preparing classes, including developing detailed lesson plans; developing learning materials

customer service rrepresentative

lcbo

2016-5 - 2016-9 · 5 mos

Responsible for serving customers, performing cashiering and merchandising duties

operations and it manager

skills for change

1992-9 - 2014-4 · 21 yrs 8 mos

* Software Training and Coaching * Developed Microsoft Office course outlines, objectives, training manuals, handouts and online quizzes for both employees and adult client groups seeking Microsoft Office training—providing relevant real-world examples of the uses of the software apps *  * Developed implementation plan (combined with extensive staff training) on major upgrades to software, in particular Microsoft Office, our agency-wide switch from Windows XP OS to Windows 7, and from Microsoft Outlook (on our Exchange server) to cloud based Google Gmail and Google cloud apps *  * Conducted additional training for select managers, employees and clients on HTML, Office FrontPage, Macromedia Dreamweaver 8, Windows OS and various social media platforms (including Facebook and Twitter) * Technology * Monitored network reliability and ensured optimum performance at all five locations *  * Maintained servers, routers, modems, computer lab and staff computers, printers; troubleshot network hardware and software problems; completed basic hardware repairs on site; coordinated off-site repairs

enumerator

statistics canada

2016-5 - 2016-8 · 4 mos

Responsible for conducting in-person interviews to obtain completed Census 2016 questionnaires

store manager

towers department stores

1972-1 - 1992-1 · 20 yrs 1 mo

Held various positions including Store Manager (1989 – 1991), Productivity Specialist (1987-1989) and various Junior Manager/Supervisor positions (1972-1987).

the home depot

2018-4 - Present · 8 yrs 5 mos

computer training group instructor, private tutor

wjwconsulting

2014-5 - Present · 12 yrs 4 mos

As a your personal computer tutor I bring flexibility into your schedule. You choose the frequency of your personal computer lessons and eliminate any concerns of falling behind in a large class due to illness, travel or needing more time on a certain lesson. As a your personal computer tutor you are able to ask for help and questions during your private computer lesson without feeling intimidated by other students. Your computer lessons are personally specialized allowing you to progress at your own pace. As a your personal computer tutor we can meet at a location of your choice or use computer tools like Skype to connect over the Internet.