Daniel Billstrøm
Head of Service & Support @ Copenhagen Business School
About
With a background that spans from hands-on automation engineering to strategic commercial leadership, I am driven by one clear goal: creating real value for the customer. To me, great technology isn't just about specifications—it's about making sure the customer achieves maximum success, uptime, and return on their investment. Throughout my career, I have focused on bridging the gap between engineering and business. My true passion lies in transforming traditional, reactive support into proactive service and Customer Success. I thrive on building scalable service setups, optimizing daily operations, and leading teams that operate with a genuine customer-first mindset. In short: I work to ensure that complex technical solutions translate into strong, long-term results for the customer.
Denmark
Greater Aarhus Area
Management Consulting
Service, Autonomous Vehicles, Mobile Robotics, Customer Success, Director level, Commercial Operation, People Management, Thought Leadership, Strategic Partnerships, Strategic Planning, Business Relationship Management, Supplier relationship managemt, Business relationship management, Strategy, Management, Energy transition, Green hydrogen, Business Transformation, International Business Development, Entrepreneurship
Experience
Head of Service & Support
Aarhus, Central Denmark Region, Denmark
Leading the Service & Support operations at Capra Robotics, focused on building scalable service infrastructure and ensuring long-term customer success across robotic deployments. Core focus areas: - Transforming reactive support into preventative, scalable service frameworks that maximize robot uptime and operational reliability. - Driving structured onboarding, training and lifecycle support to ensure customers achieve long-term value from their robotic solutions. - Acting as the bridge between field operations, customer needs and R&D to continuously improve hardware, software and serviceability. - Developing processes, tools and support models that enable Capra Robotics to scale deployments while maintaining high service quality.

Advisory Board Member
USA
In my role as an Advisory Board Member at SlaterConsult, I focus on shaping the strategic vision and guiding the organization towards its long-term goals. My industry expertise allows us to stay ahead of trends, while my network opens doors to new partnerships. I take pride in mentoring our team and ensuring ethical governance, all while advocating for our mission and values.

Partner
As Partner at TILSTROM Engineering & Consulting, I lead the commercial agenda, shaping strategies and executing go-to-market plans in Denmark's green energy and defense sectors. My role involves defining market positioning and designing initiatives that foster client partnerships, ensuring TILSTROM's growth and success in a competitive landscape.

Director
Esbjerg Municipality, Region of Southern Denmark, Denmark
At Semco Maritime, I led the Consulting Services business unit, delivering impactful consulting solutions across various industries. My focus on strategic planning and operational efficiency not only improved client outcomes but also accelerated their time-to-market. This role allowed me to leverage my expertise in consulting to drive significant business results for our clients.

Vice President, Green Fuels & Energy
Greater Aarhus Area
At DIS - CREADIS Engineering Solutions & Consulting, I led the Green Fuels & Energy business unit, driving significant growth and innovation. My role involved overseeing the engineering, procurement, and construction management of new factories and climate-positive facilities globally. This strategic approach resulted in a +170% turnover growth and a +26% contribution ratio in FY 2021/2022, showcasing our commitment to sustainable energy solutions.

Scandinavian Business Development Manager
Vallensbæk Strand, Region Hovedstaden, Danmark
In my role as Scandinavian Business Development Manager at Rittal Danmark, I focused on creating and executing a sustainable business strategy for the aftermarket service sector. This involved developing detailed business plans, building KPI structures, and identifying potential partners. My efforts led to significant growth and profitability within the service portfolio, contributing to the overall success of the organization.

Country & Sales manager
Roskilde, Region Hovedstaden, Danmark
In my role at Beijer Electronics, I was responsible for the P/L of the Danish market, leading a team to drive significant business improvements. I successfully reorganized the sales structure, resulting in a profitable turnaround and the establishment of a robust project pipeline. My focus on customer segmentation and strategic sales initiatives contributed to the company’s growth and alignment with long-term objectives.

Commercial Engineer
Værløse, DK
At Wexøe A/S, I specialized in solution engineering and custom machine R&D, focusing on Rockwell Automation products. My role involved developing process control systems and providing technical advice, which contributed to the company's rapid growth from zero to multimillion turnover in just three years. I actively participated in market-making activities, enhancing our competitive edge in the industry.

Senior Sales Engineer
Herlev, DK
In my role at Lemvigh-Müller A/S, I focused on the national sales of automation products, ensuring that our offerings met the evolving needs of large automation companies. I was responsible for key account management, fostering strong relationships to drive sales and enhance customer satisfaction. My work involved collaborating with various teams to align our products with market demands, ultimately contributing to the overall success of the sales strategy.

Consultant
China
In my role as a consultant at Grontmij A/S, I focused on automation solutions within the industry, particularly in PCS programming and SCADA design. I successfully designed control and monitoring systems for significant LNG projects, ensuring optimal performance and safety. My responsibilities included supervising construction processes and conducting risk assessments, which were critical for project success.
Daniel Billstrøm's Contact Information
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