Billie Sue McCoy

Oversee daily warehouse operations with a focus on safety, efficiency, and productivity. • Manage site and departmental budgets, including payroll and bank deposits. • Schedule shifts based on customer demand while ensuring optimal staffing levels. • Hire, train, and mentor new associates; conduct weekly safety meetings to ensure compliance. • Resolve customer service and associate issues promptly to maintain strong client relationships. • Audit labor and billing reports for accuracy and compliance. • Ensure associates follow all company and safety policies. • Supervise timely and accurate data entry and daily closeout processes. Warehouse Supervisor | Oct 2024 – Jan 2025 • Negotiated rates with carrier representatives to optimize transportation costs. • Supervised site operations with safety and efficiency as top priorities. • Balanced daily deposits and transmitted reports to corporate. • Conducted labor and billing audits, ensuring compliance and accuracy. • Scheduled associate shifts based on client requirements. • Interviewed, hired, and trained new associates while promoting a positive team culture. • Resolved customer service and associate-related issues. • Oversaw accurate data entry, payroll, and site closeout reporting.

• Led a team of 100+ associates, driving operational excellence and promoting a culture of safety in line with Amazon's high standards. • Implemented innovative project management techniques to enhance team performance and productivity, significantly improving operational KPIs. • Spearheaded two major racking initiatives, optimizing storage capacity and streamlining order fulfillment processes. • Revamped the interviewing process, establishing guidelines that enhanced the quality of new hires and team composition.

Manage workflow, safety, problem solving and shipments for associate. To ensure customers orders. Training and coaching associates to do their jobs correctly and in a timely manner.

Leading team members to unload, stocking sales floor, resetting store with new merchandise, placing store signing and great customer service.