William Stewart

Owner/Operator of a Collectible Toys and games store with a strong internet and social media presence. • Creation, design, & maintenance of the website litoygame.com, and the physical location at 12 Main St in Kings Park, NY. • Marketing, promotion, data analysis & trending, SEO, Sales, Support, Vendor negotiations, purchasing, financing, shipping/receiving, inventory, accounting, photography, video, importing, trade shows & events, etc.

Promoted in March 2008 from Customer Support Rep; primarily responsible for the AP WebFeeds delivery platform. Also responsible for the creation of analysis reports & statistical spreadsheets for upper management, on-site post-sales visits with VIP customers to resolve implementation issues, and supervision of L1 customer support reps. Worked with customers, internal developers, and internal management to ensure projects stayed within scope while meeting the needs of the clients. • Found a serious bug in the software used to ingest AP content and submitted change requests to implement new design elements. This resulted in a more stable & user-friendly product that was easier to troubleshoot. • Met with the officers of Tribune Media when they had difficulties implementing AP’s new WebFeeds platform. Detailed workflow change after implementation and helped with integration into their existing systems. • Worked with clients and analysts to determine what features the project team will deliver, given constraints of staff, time, and data quantity/quality. • Worked with the developers & users of AP’s Mobile News Network phone app to improve the application.

Supported several thousand users of AP data & media delivery systems.

Contracted out to Brookhaven National Laboratory; responsible for a broad range of activities including, but not limited to: New system deployment, data migration, cyber-security issues, working with scientists to resolve issues with laptops, desktops, printers, networks, cyber-security, data recovery, system migration, software issues, and support of digital devices (Treo, Windows Mobile, Blackberry etc.). • One of the scientists experienced a catastrophic hardware failure, which resulted in the total loss of scientific data on a currently running experiment. I was able to calm the frantic user, fully recover the lost data, and get the experiment running again with minimal downtime. • The Director of Brookhaven National Laboratory was having continual problems with the PCs in his office; our team was in jeopardy of being replaced due to other technicians being unable to resolve these issues. I was able to resolve the issues, and assure him of the efficacy & efficiency of our staff.

Responsible for troubleshooting hardware & software issues for customers using proprietary software; and issues with laptops, desktops, printers, networks, and software. • There was a problem with compartmentalization of data among the technicians. I met with them individually and designed new training and support documentation. This resulted in improved efficiency and saved the company time & money, while providing better support for the customers.

Team leader; Responsible for troubleshooting hardware and software issues for clients running enterprise level clustered rack servers, as well as extensive customer relations management. Created use cases, feasibility studies, and other documentation. • Worked on-site with WebLink Wireless and internal development to determine why & resolve the issue that our new telecommunications system did not work in the customer’s live environment, despite extensive successful lab testing. • Designed and implemented procedures and documentation specific to each customer, resulting in faster response times and reduced customer downtime.

Customer facing role , responsible for a broad range of duties, including: the research and testing of new hardware, network design & installation, product evaluations, hardware & software troubleshooting, and field repairs of technical support contracts for national PC manufacturers. • Designed & implemented a WAN for one of the company’s customers, keeping both distance and cost restraints in consideration. Resulted in network being implemented on-time and within budget. • Researched & implemented a new network for a major manufacturing company that entailed migration from hardware running Novell 3.12 to servers running Windows 2000. Both time and cost restraints were met, resulting in a 25% increase in productivity.

Attended this SUNY school from 2004 - 2006. Attended Full-Time all year long: Fall, Winter, Summer, & Spring. Received special Dean's approval to take an oversized coarse load due to my excellent grades. Graduated with a full Bachelor of Science in just two years. Field of study was Computer Programming & Information Systems Specific focus on Systems Analysis & Design.