bill cleere

Foot patrol of large upscale shopping center. Responsible for monitoring stores for shoplifting and suspicious activity, traffic control, maintenance of safe, secure and enjoyable experience for customers.

Monitor store traffic for shoplifting and suspicious behavior. Periodically act as front door greeter, welcoming and assisting customers. Check receipts of customers leaving store. Assist with stocking and displays.

Responsible for $600K annual corporate charitable contributions to Bay Area nonprofit organizations. Managed permanent corporate art collection valued at $1 million. Director of Syntex Art Gallery, responsible for four major temporary exhibitions each year. Organized and administered employee volunteer program. Coordinated $1 million United Way campaign. Various writing and editing special projects, often at direct assignment of top management. (Note: this position was eliminated in a large layoff after the company’s sales plummeted.)

Full lreponsibility for overnight security on twelve-building, 107-acre campus of billion-dollar ethical pharamaceutical corporation world headquarters. Supervised four to seven officers. Trained officers in all aspects of industrial security including emergency response, fire alarm response, and operation and monitoring of electronic systems.

Maintained database of donors, developed direct mail campaigns, generated analyses of giving for Development Director and Board Development Committee. Worked closely with executives and managers on grant proposals, fundraising campaigns, and special events.

Responsible for business research for a boutique investment banking and strategy consulting firm. Provided information for acquisitions, mergers and financing for client companies. This position was part-time from 1998 to 2001 and full-time until 2002 when the company closed operations on the West Coast.

First-line phone support for global engineering response center of the leading storage management software company. Worked unsupervised on evening shift. Frequently interacted in mission-critical situations with Fortune Global 2000 customers. Followed up with customers and managed escalations. Worked directly with Sales and Contracts departments to resolve disputes and generate leads. (Note: my department was relocated to Florida in 2001 following a merger.)

Phone support for engineering response center at large manufacturer of UNIX enterprise computer systems. Very heavy phones and interaction with Fortune 500 clients involving mission-critical problems. Responsible for field dispatch and escalation to all levels of management. (Note: this position was eliminated when the business line was phased out.)

Personal Assistant to owner of search firm specializing in high-level technical writers. Identified candidates from submissions, communicated with hiring clients in elite high-tech companies including Microsoft and Oracle. Maintained extensive databases, handled payroll and all other adminsitrative tasks in two-person firm.

Zazzle produces a huge variety of customizable consumer products. I fielded front-line calls and e-mails from customers ranging from novices to graphics professionals. The variety of challenges presented by every customer contact required people skills, high-speed multitasking, learning on the go and problem-solving skills at very high levels. This was a part-time second job until becoming full-time in 2011.

Provided direct support in technical and management functions for forensic engineering firm. Worked closely with engineers to format and edit complex engineering reports. Administrative duties included research and filing. Laid off in 2010 along with significant percentage of administrative staff.

My responsibilities included monitoring CCTV surveillance and complex intrusion and facilities maintenance systems, as well as traditional security patrol duties. I was the only security person on the night shift at a large local plant of a multinational pharmaceutical and medical device company and had sole primary responsibility for fast and error-free response to all fire, health and safety emergencies at the site.

Student in inaugural class of Tutorials in Letter and Science Honors Program."]