Bilal Shaikh

Technical Recruiter — sourcing/screening candidates, coordinating interviews, and supporting senior recruiters. Building pipelines, sharpening sourcing strategies, and mastering recruitment tools while ensuring a smooth candidate experience

Review and process chargeback claims submitted by customers Communicate effectively with customers regarding chargeback disputes, resolutions, and fraud prevention measures Analyzing transaction patterns and identifying suspicious activity using fraud monitoring systems, data analytics, and specialized rules Investigating cases of suspected fraud, identifying the root cause, and providing recommendations for corrective action Preparing detailed reports on fraud incidents, trends, and risk exposure for internal stakeholders and regulatory agencies Sharing insights and knowledge on evolving fraud trends, new fraud schemes, and mitigation strategies with the team and other departments Maintaining accurate documentation of all investigations and actions taken Ensure compliance with relevant regulations, card network rules, and industry standards governing chargebacks and fraud prevention