Bijay Ghale

-Worked as 2IC for the National Onboarding team and off-shore salesoperations division -Maintain responsibility of the onboarding request in its entirety, from start to finish and also ensure the continued progression of the onboarding request through the onboarding process as quickly and effectively as possible. -Significant Working Relationships & Expectations with internal teams like Sales, Provisioning, Sales Support, Pre-Sales (Comms Consultant), Billing, Products, Information Systems -Lead the process improvement in conjunction with other internal groups such as Product Management, IT, Pre-Sales, Sales Support and Sales

WAVE Migration (Copper to Fibre Migration), Hawthorn Migration -Worked as a Project Manager for migrating all the third-party copper services/ tails to be replaced by our own TPG Fibre Network infrastructure. The main challenge of this project was to target the first batch of services in our on-net coverage area. -Oversee the end-to-end delivery right from ordering, Fibre Delivery, Fibre continuity test, cutovers -Diagnose problems and suggest solutions, take an active part in developing and maintaining end to end processes for tracking turnaround times of deliverable. -Was actively involved as a Project Manager in initiating the pilot project for the migration from copper to Fibre and was responsible in coordinating the end to end delivery of the services till the migration was completed. -Worked with different internal stake holders to create process, documentation, roll out for a smooth migration.

-Oversee the end-to-end delivery of TPG Corporate services/products on a variety of projects. -Served in the main customer engagement/communications team within the Corporate Provisioning’s Layer 3 Managed Services team, Layer 2 service team, Layer 1 Fibre Team, FOPS and many other internal Provisioning Team -Functioned as the main point of contact and escalation point to customer for all project-based delivery of services -Engage internal stakeholders to help achieve customer desired outcomes

Worked as a Senior Provisioning Officer for Team “Kobra Warriors”, floorwalker, taking escalations from team members, coaching them as required. Was involved in the Provisioning service delivery for VDSL and HFC Liaise with third party contractors (Vision Stream) in managing lag times for restorations and new customer connections Facilitated multiple training sessions for up skilling staff with VDSL and HFC knowledge. Have been involved in several projects such as VDSL2 to NBN migrations, EHUB project, iiNet VDSL2 Billing issues and creating reports as required. Actively involved in scheduling and escalating work orders for HFC (Hybrid Fibre Coaxial) customers in Mildura, Ballarat, and Geelong in liaising with Vision stream, Tech2Home, SAS contractors. Worked as Level 2 Technical Support Officer (Fetch TV) serving customers from iiNet, TransACT (ACT and Victoria), Internode, Westnet for 6 months