bibhubrat mohapatro
associate manager - pmo
About
Experienced Service Delivery Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Service-Level Agreements (SLA), Customer Relationship Management (CRM), IT Service Management, and Project Management. Strong information technology professional with a Bachelor Degree (B.Sc focused in Computer Science from Khallikote Autonomous College, Berhampur University.
india
bengaluru
information technology and services
customer relations, sla, account management, service delivery, project implementation, computer hardware, certified project manager, hardware, vendor management, it service management
Experience
associate manager - pmo
microland limited
senior executive - service delivery
wipro technologies
* Responsible for new customer Rollout, Implementation & Sustenance and Ensuring that agreed SLA's are met and with different types of SLA * Improving productivity and maximize ROI by minimizing IT hardware and software costs and Sustenance of ISO 20001 standards with ITIL Framework * Maintaining and generating various reports and MIS on periodical basis and share with Management and customer * Planning and monitoring daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives * Ensuring SLA Achievement of all the Server calls logged including 24X7 support by call by call tracking. * Handling Escalations related any deviation for Server Incidents and resolving the same. * Monitoring performance of team members, designing service improvement plan pertaining to internal team and implementation of business continuity plan within team.
Education
de paul school, berhampur
khallikote college
de paul school
khallikote (autonomous) college, berhampur
computer science
bibhubrat mohapatro's Contact Information
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