Bianca Hodges

A dynamic and results-driven professional specializing in managing client relationships within the (IT Sector) and serving as the pivotal point of contact between clients and the organization throughout project lifecycles. Renowned for ensuring that deliverables not only align with contractual agreements but also adhere to stringent schedules, quality standards, scope, and budget constraints. Expert in identifying and escalating potential project issues proactively, while reporting project performance meticulously both internally and externally. With a keen eye for business and technical opportunities, I adeptly maintain a backlog of prospects that enhance project scope. My leadership in facilitating Agile engagement management has consistently fostered work environments characterized by respect, cooperation, transparency, autonomy, agility, learning, innovation, quality, and swift execution. Excelling n client management, communication, and conflict resolution, taking full responsibility to ensure seamless engagements. My role in executing Solution Delivery Initiatives involves tracking, reporting, communication, implementation, and smooth transition to business operations. Supporting the Director of Solutions Delivery, I also monitor engagement performance against financial forecasts, analyze variances, evaluate bill rate adjustments, and present strategic recommendations grounded in market data.

A seasoned mentor and lead resource, I expertly guide vendor associates in developing strategic customer discussions that emphasize business value and technical product features. My comprehensive skill set includes end-to-end implementation planning, which covers project management, communication, and change management to ensure successful and seamless execution. My specialization lies in cloud products, with extensive experience in Office 365 (including SharePoint, OneDrive for Business, Teams), Windows 10, and a particular focus on Enterprise Mobility + Security. This expertise enables me to deliver robust solutions that meet client needs and enhance business operations.

Business planning and management team that generates forecasts to help provide guidance on the strategy and management around an organization. Production optimization, scheduled adherence management , system access. hour tracking, aggressive analysis, reporting and entry using WFM Thin/Thick client.

Responsible for ensuring operational matrix for Microsoft offerings such as USNAT, PubSec, Azure Govt., PMC, and Third Tier

• Acted as the chief point of contact for 30 regional healthcare sites to provide proactive customer support and weekly needs assessments • Facilitated access to appropriate support services, including reimbursement counseling, nursing hotline and support • Coordinated access to therapies through patient healthcare providers • Scheduled and conducted appropriate follow-ups based on each patient’s financial circumstances • Collected and reviewed patient insurance information required for verification of benefits process

• Delivered effective communication to all levels of Microsoft management and peers to ensure consistent understanding of case statuses, processes and procedures • Redirected misrouted cases to appropriate teams and worked alongside respective duty managers to ensure the customers received support without delay • Provided queue status reports to CSS Support Delivery managers and/or Resource Managers • Maintained a clear understanding of the internal operations of the specific business groups and their customer facing issues