bianca peter

customer service representative and office assistant

About

Friendly and enthusiastic, I have over eight years of specialization in customer service. I enjoy working with people who share the same appreciation for hard work and responsibility.

Country

united states

City

napa

Industry

transportation/trucking/railroad

Skill

microsoft office, management, microsoft word, powerpoint, leadership, training, customer service, outlook, microsoft excel, office administration, teamwork, event planning, office management

Experience

office secretary

lightworks photography

2006-6 - 2007-6 · 1 yr 1 mo

* Schedule photography sessions * Oversee front desk duties * Organize discography

spa concierge

villagio inn & spa

2008-8 - 2008-12 · 5 mos

* Receive incoming guest phone calls and schedule walk-in requests; assist guest with best treatment options * Manage therapist schedule

spa attendant

auberge du soleil

2005-8 - 2007-12 · 2 yrs 5 mos

* Manage treatment schedule; prepare treatments for therapists * Restock amenities in spa and in treatment rooms

customer service representative and office assistant

custom wine services

2009-3 - Present · 17 yrs 6 mos

* Direct customer interaction via telephone and email; record inquiries, complaints, comments, and provide resolve * Enter orders and other data to proficiently manage outgoing orders for fulfillment * Assist customers with records using the AMS system * Deliver customer service to over 350 wineries on the west coast