Bianca Lozano

I successfully supported the HR functions at Acme Distribution Centers, ensuring quality and compliance throughout the department. ● Support payroll processing with accuracy and equal pay compliance ● Assist with timecard review, PTO tracking, and resolution of payroll discrepancies ● Manage leave of absence and accommodation process administration ● Partner with managers to provide coaching and talent development ● Lead impartial investigations into employee concerns including unprofessional conduct, discrimination, harassment, retaliation, and policy violations ● Managed data entry, verification, and employee record updates in Paylocity ● Support HR department functions, ensuring quality and compliance ● Administer employee benefits, including annual open enrollment in collaboration with insurance brokers and leadership ● Develop and maintain payroll policies, SOPs, and scheduled reports ● Lead compliance with federal and state regulations, including I-9 audits and EEO-1 reporting ● Plan and execute company events to improve morale and employee appreciation

I successfully enhanced employee relations and workplace culture at Custom Made Meals, leading to significant recognition. • Facilitated bilingual communication between leadership and staff, ensuring clarity and engagement • Oversaw daily benefit administration and performance management, leveraging HIRS for training and development. • Managed vendor relationships and cross-functional collaboration to streamline HR processes • Coordinated company events and programs that promoted team engagement and morale • Assisted with Workman’s Comp & Environmental Health Safety (EHS) initiatives to ensure a safe work environment • Fostered a positive workplace culture, contributing to Custom Made Meals being awarded as a Top Workplace by the Denver Post for three consecutive years (2019-2021) • Managed candidate assessments, new hire orientation, and onboarding processes to enhance employee integration

• Supervised department managers and team leads while balancing dual Manager/Director roles • Implemented quality improvement programs to enhance patient enrollment processes • Collaborated with executive leadership on strategic planning for patient satisfaction initiatives • Developed cost-reducing applications and systems to optimize operations

• Monitored department performance metrics and implemented corrective actions to align with organizational objectives • Collaborated with CCHN and NAHC to enhance service delivery and improve operational efficiency • Conducted performance reviews and quarterly audits to ensure compliance and quality standards • Developed targeted engagement initiatives that significantly improved employee morale within the team

• Supported the Director of Patient Eligibility in managing departmental operations • Trained new and existing staff on enrollment processes to enhance team efficiency • Conducted quarterly audits on various applications to ensure compliance and accuracy • Generated and analyzed reports to identify pending payments and outreach opportunities

• Evaluated patient qualifications for various healthcare payment programs, ensuring access to necessary services • Maintained detailed financial records for all payment programs, supporting accurate billing and reporting • Registered patients in management information systems, streamlining the enrollment process • Managed document digitization through Filebound, enhancing data accessibility and organization

• Delivered high-quality customer service by efficiently handling an average of 25 calls per hour • Maintained accurate patient appointments and health records to ensure seamless operations • Actively participated in team development initiatives to foster a collaborative work environment • Updated daily operational changes across four clinical sites, enhancing communication and efficiency