Bianca Dragone

Evaluated strategies for improving the profitability of energy storage assets. My work included analysis of battery performance data and historical energy market prices, financial modeling, and collaboration with subject matter experts across the company.

Spearheaded strategic, cross-functional initiatives - created repeatable implementation process and internal training program for a product launch, designed a new product use-case for analysis of transportation and capital improvement data, & deployed a new method for forecasting renewal risk.

Responsible for project-managing new software deployments and designing programs that aligned the strategic goals and initiatives of customers to OpenGov's innovative platform, ensuring 100% net retention within my customer portfolio. My work empowered local and state-level governments to make better policy decisions by measuring budget to actual expenditures, comparing data across departments and other governments, and streamlining the budgeting process.

Collaborated with sustainability professionals and energy managers to help customers reduce their annual energy spend. As one of the first CSM's, I created the training programs and collateral required to scale product adoption and engagement and drove a collaborative effort between product management and marketing to organize customer break-out sessions during Lucid's 2016 conference.

Promoted channel sales activities in the Northeast and Latin America through collaboration with local reseller partners. Advised partners on co-branded marketing campaigns, lead generation, and competitive analysis, achieving 105% of 2013 quota

Generated new sales leads for NetSuite's Account Executive team by connecting with COO's and CFO's within prospective customer accounts. Achieved 100% of Q4 2012 and Q1 2013 quotas.

As a summer student researcher, I analyzed soil and sap samples to determine the relationship between syrup flavors and the underlying sugar bush. In 2012 I continued my research, analyzing volatile flavor compounds in the Maillard Reaction and their impact on syrup grades. Analytical methods included Graphite Furnace Atomic Adsorption Spectrometry (GFAAS), Inductively Coupled Plasma Atomic Emission Spectroscopy (ICP-AES), Head Space Solid Phase Micro-Extraction (HS-SPME), and Gas Chromatography/ Mass Spectrometry (GC/MS).