Bhushan Deshpande

Projects & Initiatives 1. Accomplished green field set up of Insurance business with Key software implementation i.e. Policy Admin System, ESB, Document Management, BI & Analytics, Accounting, Investments (First of its kind architecture implemented in India for General Insurance Business) 2. Successfully achieved Core Policy system and Infrastructure Upgrade from Ver 7.0 to Ver 11.0 and lead the whole project implementation. 3. Implemented compliance and risk management application 4. Successfully completed SDLC 24 products including 15 of commercial, 3 of Motor and 6 of Micro, Health and PA products. BAU (Business as Usual) 5. Accomplished green field set up of Insurance business with Key software implementation i.e. Policy Admin System, ESB, Document Management, BI & Analytics, Accounting, Investments (First of its kind architecture implemented in India for General Insurance Business) 6. Successfully achieved Core Policy system and Infrastructure Upgrade from Ver 7.0 to Ver 11.0 and lead the whole project implementation. Industry Representation 7. Represented LTGI in TP Pool Reporting initiative of GIC 8. Contributed in requirement gathering of DR Pool of GIC. 9. Represented and implemented ETASS - Electronic Transaction Administration and Settlement System

Areas of Operation: Mumbai Key Functional Areas: Working as a Business Analyst. Analyze the requirement from Business Users for development in existing system and for a new system. Understand the technology components enabling the processes and call flows from a functional and integration perspective. Interface with vendors for business requirement sessions (one to one and workshops), validation sessions. Articulate Existing Gaps and Improvement Opportunities. Provide functional inputs for finalization of the overall system and integration architecture. Responsible for identifying and developing new business requirements and in the identification and prioritization of key deliverables. Preparation of Business Requirement Document (BRD). Achieving an overall understanding of functionality, business rules, and also communicating the same to the Development team. Validate the technical delivery for functional compliance. Verifying and finalization of the System Requirement Specifications (SRS). Preparation of Test Strategy for the Project, performing Development System Testing. Prepare acceptance test cases and assist in UAT. Involved in Functional testing of the system. Participating in defect root cause analysis, extensive communication at all levels with internal stakeholders to provide the technical team and business users help in defining & clarifying requirements. Verification of system after bug fixing if any. Specifying and detailing suitable training material for the purposes of on-line system assistance, together with the creation of user guides as appropriate. Various Projects Handled

Areas of Operation: Corporate Office, Mumbai Key Functional Areas: Looking after the Customer Service Module CRMNext. Handling Escalations from Group Companies. Co-ordination with different teams to ensure service levels is achieved. Training Users of Soft Skills. Auditing Branches for Customer Service Excellence. Had also worked as Customer Service Manager with Solapur Branch for 6 months. Service Levels were above 95% for Solapur Branch during the above said period. Banking Operations (CMS) PAN India, including Policy to Money, Money to Policy and Money to Money reconciliation. Process owner for centralized cheque bounce, policy cancellation and letter dispatch. Process owner for Inward and collection management system (ICM) system Knowledge Management for Team - Domain session, training colleagues and end users across PAN India. Provides a platform for using/evaluating methodologies and tools pertaining to knowledge management and business analysis and creating best practices thereon. Team Management and their growth in understanding Insurance Domain. TP Pool Coordinator with GIC from RGICL side. Team Member for the Six Sigma Project on Cost Reduction. Responsible for achieving and maintain the Six Sigma level. Various Projects Handled SPOC for TP Pool GIC from RGICL side Renewal Notice Generation System Renewal Module for Motor and Non Motor Products Reliance Customer Relationship Management (RCRM)

Areas of Operation: Solapur No. Of Reportees: 4 Key Functional Areas: Was working as a clearing in-charge Handling specialized desk for delivery of multiple financial products to HNI's Heading team for productivity and fee income of branch sales Branch Operations Verifying & monitoring all Entries so as to maintain given TAT & achieve 100% Six Sigma. Verification of all the Cash Deposit & Cash Payment activities in the bank. Monitoring of Office Accounts like Suspense Account, Clearing Account, Accounts with other Banks, Expenses Account etc. Verification of Inward & Outward Clearing Vouchers. Checking of Account Opening forms for Current, Savings and Term Deposits Accounts of Individuals, Institutes and Corporate clients. Taking care of all Vendors & their Bill Payments. Setting the Peak & Non-Peak limits for ATM & managing the Cash accordingly. Well maintaining the CRL & taking care of cash remittances. Taking care of CMS Activities. Checking daily report like GL, Exceptions, TOD, etc. Taking care of all Audit related activities & Monthly Audit Compliance reports. Responsible for all Monthly/Quarterly/Annual Reporting activities. Coordinating various Projects undertaken by the Bank at various intervals. Customer Relationship Management Monitoring of CRM and seeing that the SR's are closed within the TAT and there are zero CR's. Also ensuring SR Quality Audit Score at 100% Taking care of High Net worth Individual (HNI) & their transactions. Establishing harmonious relationship with customers and selling appropriate Investment solutions. Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling customer's requests

Direct repotee: - 10 Job Responsibilities: Core Responsibilities Handling all the queries of TATA Indicom Customers Independently handling the Corporate-Customers In-charge of Escalation Team Retention of existing & Acquisition new of customers Organizing various Promotional Programs Looking for the profitability of centre (fee income and expenditure) .