Bhushan Arute

 A Corporate Business Development and Relationship Sales Profile.  Responsible for Revenue generation from assigned Sales Territory and Targeting New Business Opportunities.  Conversion of qualified leads into customers (First Time Buyers) and develops and penetrates existing accounts (Retention and Development).  To continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers  Act as the Customers' main point of contact, by liaising closely with the relevant departments within DHL like Credit, Operations, Customer Service, Clearance and Finance to ensure that their queries, requirements or issues are dealt with appropriately.  Build a strong client relationship to ensure that the Business performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.  Act as single point of contact for the customer ensuring smooth day-to-day operations and the co-ordination of activities to meet service level standards.  Work closely with Store Managers to ensure that customers’ needs are fulfilled by providing timely and accurate information on shipment status, customs procedures, and DHL Services.  Joint visits with Store Manager to solicit feedback to improve the service provided to the customers  Conduct periodical performance review with customers and set action plans to improve performance  Report generations: Daily tracing reports, team performance reports, call monitoring quality, escalation reports