bhupinder thandi

* Successfully earned multiple Quarterly League of Excellence recognition and Annual League of Excellence * I was invited to the prestigious, all expenses paid, Annual League of Excellence retreat for 2013 in Las Vegas * I mentor new agents that are fresh out of training promoting legendary service at every customer interaction by understanding customer needs and providing advice and appropriate products and services * I lead by example by maintaining the highest quality, punctuality and compliance * I possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others * Very comfortable working independently and as part of a team * A self-starter with the ability to multitask and embrace change

* Provide feedback and coaching to specialists on their performance * Successfully coached and motivated a team of 13 individuals * Would hold and manage call calibration sessions to increase CEI results. * Provided solutions to assist new employees as well as tenured specialist with difficult inquiries. * Completed nightly audit sweeps * Report specialist’s performance with each team member as well as General Manager * Create initiatives, games, and incentives to motivate the right behaviors while providing floor support * Use my skills and experiences to mentor specialists to create the right advice opportunities

To motivate a team of 15 to 18 specialist and help them achieve there goals while embracing a fun and enjoyable work environment

September 2006 – January 2008 * Business – Focus in Marketing