bhawna gulati

business process manager

About

Years of commended experience in documentation. Passionate about user experience and transforming difficult technical information into clear, concise and understandable information. Have a background in technology and experience in working with agile teams. Potential to deliver unflinching quality results within stringent time specifications. Experience in starting a technical writing team from the ground up and mentoring the members to put in place an established and efficient team. Specialties: Software documentation, usability, technical writing tools, market intensive documentation, leading and mentoring, localization vendor management, tool and process strategy and implementation for the technical writing team. In spare time, try new recipes and write a food blog.

Country

sweden

City

stockholm

Industry

gambling & casinos

Skill

software documentation, online help, technical documentation, manuals, robohelp, agile methodologies, content management, technical writing, framemaker, scrum, testing, snagit, integration, xml, technical communication, information architecture, visio, team management, white papers, documentation, html, editing, wikis, captivate, dita, madcap flare, vss, information management, online gaming jurisdiction complaince and certification, atlassian jira, single sourcing, camtasia, game documentation, team leading, writing, online gaming compliance, localization, localization testing, translations, user experience, git, fullshot, sharepoint, wikipedia, pre sales, jira

Experience

business process manager

technical writer

nagarro

2010-10 - 2015-12 · 5 yrs 3 mos

senior technical writer

bharti telesoft

2008-7 - 2010-10 · 2 yrs 4 mos

* Job Responsiblities * Prepare user manuals, installation manuals, operations, administration and maintenance manuals. * Prepare help files. * Prepare voice-over and scenario based training presentations * Creating product descriptions for various telecom products. * Explore new publishing tools, prepare pilot projects using the same and share the knowledge with the team. * Mentor new team members.

technical editor

siemens information systems ltd

2006-7 - 2008-6 · 2 yrs

* Created different type of manuals. * Created training presentations. * Created marketing collaterals such as brochures, presentations, and whitepapers. * Edited, structured, and formatted various proposals and presales related documents for both telecom and airports domain.

content author

niit limited

2005-8 - 2006-7 · 1 yr

Developed the coursewares and reviewed the courses developed by the course writer.

information manager

netent

2015-12 - Present · 10 yrs 9 mos

* Coordinating with cross-functional teams * Translation Vendor Management * Strategic Management for Language Projects * Aiding certification of games in different markets * Leading a team consisting of members from different cultures and located in different offices * Mentoring team members * Providing solution and strategy for new tool design, development and roll out. These tools aid the team in smooth workflow. * Interacting with different teams and competences on a daily basis.