bhaswati mitra

vice president

About

Accomplished professional with 20+ years of diversified experience in Banking industry across Sales, Operations and Governance. Enhancing business value by driving operational excellence and managing risk.

Country

india

City

hyderābād

Industry

banking

Skill

risk management and compliance, banking operations, profit center management, customer service, training, cost reduction through process improvement, multicultural team management, setting up retail branch operations across banks, banking, branch banking, process improvement, core banking, risk management, project management, management, insurance, team management, business development, commercial banking, retail banking, auditing, relationship management, mis, accounting, credit, trade finance, portfolio management, wealth management, cross selling, leadership, business process improvement

Experience

branch manager

citibank india

2005-5 - 2006-10 · 1 yr 6 mos

Over-all performance of the Branch with emphasis on business development, implementation of operating processes, customer service and controls

vice president

bank of america ba continuum india

2015-11 - Present · 10 yrs 11 mos

business controls and compliance-south

citibank india

2010-6 - 2012-5 · 2 yrs

Develop, implement and maintain Policy/Process to suit regulatory requirements Regular branch reviews to identify and fix control gaps One-point contact for all Controls related approvals for South Branches Assisting in investigation and resolution of regulatory queries/complaints Country Trainer for processes and controls

regional operations and service head

citibank india

2006-11 - 2010-7 · 3 yrs 9 mos

Driving operational efficiency by streamlining business transactions and standardising retail branch operations Cost control and cost reduction by business process reengineering Ensuring resolution/close looping/timely escalation of complaints Managing customer engagement and cross sell

branch head, branch operations and service head

icici bank

1998-12 - 2005-5 · 6 yrs 6 mos

As Branch Head: growing Branch business with superior customer service and high audit ratings Analysis of work flow to achieve seamless service delivery and optimal use of resources As Branch Operations & Service Head: in-depth involvement with Retail and Commercial Banking operations As trainer: conducting induction training for new recruits in Tamil Nadu and Pondicherry

assistant manager-operations, internal controls

idbi bank

1997-6 - 1998-11 · 1 yr 6 mos

Supervising branch operations including cash, clearing & customer service. Marketing of Retail products. In charge of internal controls of the Branch.

branch oversight head-south india

citibank india

2012-5 - 2015-11 · 3 yrs 7 mos

Providing oversight to 9 branches across South India. Ensuring that Branches are operating within defined control parameters. Conducting rigorous reviews to provide proactive triggers for operational, regulatory and AML Risks. Training and working with branches to re-mediate identified issues. Working on process improvement to enhance service delivery and cover operational and regulatory risk Nodal Officer for regulatory matters in South India Conduct training for Branch Managers and Branch Operations Heads Liaison with Internal & External Auditors for closure of Branch Audit reports

am-corporate accounts and taxation, corporate treasury

national insurance co. ltd

1989-11 - 1997-6 · 7 yrs 8 mos

Engaged in consolidation of Company accounts Managing surplus funds of the Company. Representing Company in Income Tax matters related to assessment and Appeals