Bharet Bhansing

Director of Operations @ ANWB

About

Senior manager with 20+ years of experience in leading departments in operational, customer services and sales environment and projects in the field of data, processes, IT and technical field operations. Writer of the book 'Resourcefull Transforming ; a learning organization in practice'.

Country

Netherlands

City

Utrecht

Industry

Utilities

Skill

Change Management, Business Process Improvement, Management Consulting, Presentaties, Communicatie, Analytisch denkvermogen, Oplossen van problemen, Tijdslijnen, Procesverbeteringsprojecten, Asset Management, Coaching, Business-to-Business (B2B), Operations, General Management, Process Management, Energy, Management, Project Management, Business Process, ICT

Experience

Director of Operations

ANWB

2025-7 - Present · 1 yr 3 mos

The Hague

Responsible for all customer operations, business analist, and compliance teams delivering customer service and back office for Gas & Power and E-Mobility (EV) clients. Direct report to the CEO of ANWB Energy.

Head of Operations

ANWB

2024-7 - 2025-7 · 1 yr 1 mo

The Hague, South Holland, Netherlands

Responsible for all customer operations teams delivering customer service and back office for Gas & Power and E-Mobility (EV) clients. Direct report to the Director of Operations of ANWB Energy.

Senior Manager Operations

Accenture

2021-7 - 2024-7 · 3 yrs 1 mo

Amsterdam, North Holland, Netherlands

Responsible for Accenture Operations; sales, digital and delivery services for the chemical, natural resources, energy and utilities industries in the Netherlands

Head of Customer Operations a.i.

DELTA Energie

2020-8 - 2021-6 · 11 mos

Middelburg, Zeeland, Netherlands

Responsible for all Backoffice, Frontoffice, Sales & Retention, WFM and Customer Services departments for B2C and B2B customers. Member of MT, directly reporting to the CEO.

Head of Operational Excellence

Eneco

2018-10 - 2020-7 · 1 yr 10 mos

Benelux

Responsible for the Operational Excellence deployment within the Eneco Group. Leading the OE team of Black Belts in Netherlands and Belgium and reporting to the COO of the Eneco Group.

Program Manager B2C customer migration

Eneco

2018-5 - 2018-11 · 7 mos

Rotterdam, Netherlands

Leading the overall migration program of B2C customers from the E.ON systems into the Eneco systems.

Program Manager Operational Excellence

E.ON

2014-6 - 2018-10 · 4 yrs 5 mos

Benelux

Leading all program activities and Operational Excellence program members in the Benelux, reporting to Sales Director Benelux and vice-president Operational Excellence at E.ON headquarters in Düsseldorf.

Manager Projects

E.ON

2013-4 - 2015-6 · 2 yrs 3 mos

Netherlands

Leading the team of project and program leaders. Responsible for realization of projects with the goal of improving efficiency and/or customer satisfaction of the organization. These contain projects around: compliance, process improvements, training& education, system upgrades and new system implementations.

Head of Customer Services & Backoffice

E.ON

2009-2 - 2013-4 · 4 yrs 3 mos

Netherlands

Responsible for all Backoffice , Functional IT, Reporting and Customer Services departments for B2C and B2B customers in the Netherlands. Member of MT, directly reporting to the CCO.